Coordinator, Game

The Toronto Blue Jays are looking for a** Coordinator, Game and Event Day** **Operations.**

This is the ultimate opportunity to be involved with one of the largest fan experience teams within the organization, supporting with staffing operations and ensuring a seamless fan experience for those who travel near and far to watch Canada’s team.

The **Coordinator, Game & Event Day Operations** will support in logistics of both game day and event day operations. Facilitating departmental needs such as game day/event day communication, credentialing, staff scheduling and payroll. The **Coordinator, Game & Event Day Operations** will lead the charge in ensuring all game day/event day issues are properly resolved and recorded, with a focus on elevating the overall fan experience.

This role may be for you if:

- You are detail oriented and a highly effective communicator
- You thrive in a fast-paced high-volume working environment
- You enjoy building and managing tracking processes
- You enjoy working collaboratively with others
- You have a passion for motivating and inspiring others
- You love the Toronto Blue Jays & Live Events

**RESPONSIBILITIES**
- Work with the Sr. Manager, Ballpark Experience & Operations in building job specific training decks and resources for the part time game staff, with a focus on WE CARE and the fan experience
- Facilitate all training tracking, ensuring all Ballpark Experience Part-Time staff are completing necessary trainings in a timely manner, following up and providing assistance when necessary
- Responsible for managing and coordinating responses to all game staff inquiries and requests in an efficient, accurate and timely manner, in collaboration with Coordinator, Game Day Staff Operations
- In collaboration with the Sr. Manager, Ballpark Experience & Operations build and distribute the Ballpark Experience Supervisor schedule for all games and events
- Oversee payroll for all Ballpark Experience supervisors, including tracking of hours, missed shifts and days off.
- Collaboratively work with all Part-Time People Leaders on initiatives related to the part-time staff experience (i.e. training, recruiting, rewards & recognition program).
- Work with internal departments such as, Security, Facilities, Engineering, Fan Services, Promotions & Events etc. to oversee departmental communication through building, updating and distributing homestand and event overview notes, and maintain online portal
- Oversee online information portal, working collaboratively with IT department to continuously improve and drive adoption of portal use
- Work with the Director, Ballpark Experience & Operations to evaluate current credential processes to identify areas for improvement
- Collaboratively working across departments and MLB, ensure all vendors and visitors have the proper credentials
- Conduct annual research into other teams and venues for best practices in baseball and event operation and staffing experiences
- Support the department with administrative tasks such as ordering, invoicing and filing
- Support the Sr. Manager, Ballpark Experience & Operations in game and event day responsibilities for all Toronto Blue Jays home games and concerts including acting as duty manager for select games and events
- Work collaboratively across internal departments to ideate and continuously elevate the fan experience
- Review Incident Report Cards following each event, build and track follow-up where needed, ensuring all fan escalations are dealt with in a prompt and respectful manner - working closely with other game day departments to resolve
- Build and maintain strong working relationships with internal departments and part-time staff. Contribute to creating and maintaining a collaborative culture.

**QUALIFICATIONS**:

- 1 to 2 years of experience in a fast-paced event, office or administrative environment
- Post-secondary education in sports, business, or hospitality and events preferred
- Available to work all 81 Toronto Blue Jays home games, as well as concerts/events, including evenings, weekends and holidays
- A team player who will establish and maintain strong relationships with internal departments and game day staff to reach desired result
- Excellent organizational, detail orientation and time management skills. Must be able to multi-task and meet required deadlines
- Confident and effective communication skills - interpersonal, written, and verbal
- Ability to lift in excess of 30 pounds
- Ability to walk and stand on concrete for long periods of time; walk up and down ramps and high/steep stairs; bend, stretch, engage in repetitive motions, push; pull and carry items for a short distance
- Ability to be exposed to loud noises and flashing/bright lights and screens
- Experience in customer service an asset
- Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset