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Global Forwarding Agent

3 weeks ago

Montréal, Canada C.H. Robinson Full time

Job ID: R43448

**Global Forwarding Agent - Ocean Import**

Primary Location: Montreal, Quebec Canada

We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next **Global Forwarding Agent.** Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You'll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 2-3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work the rest of the time, this role strikes the perfect balance between teamwork and autonomy.

If this all sounds good, let's talk more about what you'll be working on.

**Responsibilities**:
**Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

**Facilitate Relationships**:

- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.

**Required Qualifications**:

- High school degree or GED equivalent
- Minimum of 1 year of Global Forwarding experience
- Proficiency in both French and English (written and verbal)

**Preferred Qualifications**:

- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of programs
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client focused
- Excellent follow up with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven environment
- Bachelor's degree

If this sounds like the job for you, let's talk We can't wait to hear from you

**Compensation Range**
$22.07 - $33.94

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

**Benefits**

**Your Health, Wealth and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Medical (including Vision and Telemedicine)
- Dental
- Basic and Supplemental Life Insurance
- Vacation and PTO time
- Paid holidays
- Short-Term and Long-Term Disability
- Retirement Plan with 5% company matching
- Employee Stock Purchase Plan (ESPP)
- Charitable Giving Match Program
- Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.