Customer Service/office Assistant

1 week ago

Courtenay, Canada Cedar Grove Roofing Supplies Full time

**Cedar Grove Roofing Supply **has been operating for over 45 years in British Columbia and has a loyal established base of top-quality roofing contractors. Our mission is to match great contractors with excellent products and provide the highest level of service in the industry.

**ALL CANDIDATES MUST BE AVAILABLE FOR IN PERSON INTERVIEWS AND ABLE TO START RIGHT AWAY.**

We are currently seeking a dedicated and talented, **Customer Service/Office Assistant** in our Courtenay location to continue to support the growth and continued success of our business. This expansive role is an excellent opportunity for someone who thrives in a position requiring a passion for customer service, strong organizational skills, and the ability to multitask. The successful applicant will thrive working in an industrial/ commercial atmosphere and will excel in a fast-paced setting requiring initiative, attention to detail, and diplomacy. This role will be 32 - 40hrs per week.

Answering directly to the Branch Manager, the responsibilities for this role include:

- Handling incoming calls and customer walk-ins from roofing contractors
- Dealing with customer inquiries and order taking
- Processing of incoming and outgoing paperwork, including file maintenance
- Acting as a resource for contractors, guiding customers and providing assistance where required
- Handling Cash and Credit Payments
- 3 - 5+ years of excellent customer service and administrative office experience ideally in a fast paced industrial/commercial environment
- Direct and candid communication style with the ability to effectively work with a wide range of people and personalities
- A proven self starter who can work independently without supervision as well as someone who enjoys the challenge of working in a high activity, small team environment
- A quick learner with experience with MS Office including Outlook, Excel, and Word
- Excellent organization skills with the ability to effectively manage changing priorities
- Detail oriented, good with numbers,
- Must be dependable, and reliable
- Desire to learn a new industry (roofing)
- At times you may be left alone for short periods while the manager deals with customers or Branch business.

We will provide training for this role and offer a fun and exciting teamwork environment along with a competitive salary.

**Job Type**: Part-time
Part-time hours: 30 - 40 per week

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
We follow all PHA and WorkSafe recommendations and update accordingly.

**Experience**:

- customer service: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location

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