Field Service Technician Iii

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Field Service Technician III

LOCATION: Ottawa/Gatineau, ON

YOU ARE:
Gifted at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it). You also have impressive on-the-job experience identifying key issues and patterns from partial/conflicting data. You even know about working on multi-vendor hardware and software products.

Are we speaking your language yet? If so, we’re looking for
_you_, our newest Customer Engineer Representative III (CE III). In this role, you’ll primarily perform customer installation and project work in the retail and financial sectors. You will perform equipment upgrades, or net
- new installations, product scope reviews, perform software reloads and part installations and/or replacements, and communicate across teams to resolve issues. You might even be called on to mentor and assist CE Is and IIs (like a Jedi).

What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for new set up, software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

- Provide support for everything from project coordination, networking and communication products to network and systems equipment—with the goal of keeping our customers completely assured and satisfied.
- Be our go-to when there’s a problem or incident. You’ll respond to all customer concerns by handling them, or by pulling in the proper associate, team member, territory manager, or controller to do so—making sure things are fully resolved to the customer’s liking (in compliance with agreed upon Service Level Agreements, of course).
- Unbridle your manual skills to make important decisions with regards to proper installation, repairs and replace components on equipment such as PCs, workstations, kiosks, peripherals, printers, POS systems, and ATMs. You’ll also be assisting in site preparation, including installation of cable and the staging and testing of equipment.
- Be a guardian of all NCR assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory.
- Capture customer information complete all project scope paperwork so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.
- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experiences. Identifies key issues and patterns from partial/conflicting data. Partners with Internal RC/IC project teams, RTSS etc. on mentoring and assisting CE(I)s and CE(II)s.
- Provide assistance to the tech community in support of employees in order to resolve customer issues. Aid the CETL in providing performance feedback on employees, strengthening teamwork culture, and fostering open and effective communications

PEOPLE DESCRIBE YOU AS:

- A proactive, forward thinker who is always on the lookout for preemptive measures so that they can recommend preventative maintenance.
- Brilliant at building great working relationships among teammates and customers.
- Willing to lend assistance in coaching employees, providing performance feedback, strengthening teamwork culture, and fostering open and effective communication.
- A stickler for record-keeping and extremely well organized. Which is imperative especially for key install accounts, plus track all expenses incurred in the delivery of services (like phone calls or driving).

YOU HAVE:

- Formal vocational and/or technical training/certification
- A valid provincial license (not learners permit) and a clean driver’s record
- Canadian citizen or permanent resident - company sponsorship is not available
- Must have valid passport to travel to the US for training
- Up to five years of related experience.
- A+ Certification (CompTIA, N+ Certification is always a plus).
- Knowledge of systems architecture, database management systems, and network and systems management systems.
- Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.) You will be required to travel frequently.
- A strong back. This position must require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up