Restaurant Server

**Restaurant Server**

The Valhalla Hotel & Conference Centre Thunder Bay is currently recruiting for full-time **Restaurant Servers**. The Server is responsible for creating a warm and friendly atmosphere and providing attentive and timely service while ensuring that all guests are served to the hotel’s standard in the Restaurant/Lounge areas. This position requires that the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. The Server is detail-oriented and passionate about creating exceptional guest experiences and providing outstanding customer service.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the Food and Beverage Director (or designate), you would be responsible for performing the following tasks to the highest standards:

- Manage guest queries in a friendly, timely, and efficient manner;
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents;
- Ensure knowledge of the menu and all products;
- Ensure that floor stations are stocked and tidy at all times;
- Follow correct reporting procedures if faced with issues;
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner;
- Adhere to hotel grooming standards including uniform dress code, cleanliness, and personal hygiene;
- Comply with hotel security, fire regulations, and all health and safety legislation;
- Other duties as assigned.

**What We are Looking for...**
- Positive attitude;
- Good communication skills;
- Committed to delivering high levels of customer service;
- Excellent grooming standards;
- Flexibility to respond to a range of different work situations;
- Ability to work on your own or in teams.
- Ability to work flexible shifts (mornings, afternoons, evenings, weekends, and holidays) as the business needs require.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Experience in Food and Beverage department and/or industry;
- Previous experience in cash handling;
- Knowledge of Food Hygiene Regulations.

**About Valhalla Hotel & Conference Centre Thunder Bay**

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs.

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at (807) 577-1121. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race