Store Supervisor

Join the Party We are looking for individuals who can assist our customers to plan the perfect party Party City offers customers all they need to plan their event with a mix of party supplies such as balloons, decorations, favours for birthdays, holiday parties, and special occasions, as well as halloween costumes and décor. Party City offers competitive compensation packages including; benefits, potential for profit sharing, training, and career opportunities from within and in other Party City locations across the country or in other Canadian Tire stores. **Summary** The Store Supervisor is responsible to ensure the store is always customer ready and for fostering a fun environment and customer obsessed culture. **Main Responsibilities and Tasks** **Customer Service** - Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching. - Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it. - Uses creativity to design balloon décor and bouquets for every holiday and occasion. - Lead by example and consistently deliver an excellent customer experience. - Implement and follow store policies and procedures that deliver a high-quality customer experience. - Able to work well under pressure while maintaining professionalism in order to deliver excellent customer service **Operations** - Maintain quality store presentation, through daily inspections and ensure all store audit performance requirements are met in the department. - Ensure department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs. - Plan and manage daily/weekly departmental activities as well as seasonal changeovers and work with the team to execute them. - Supervise and assist team members in daily operations in order to meet established productivity goals. - Consistently follow up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers. - Communicate and ensure compliance with company, and store policies, as well as health and safety programs and regulations. - Assist in selecting and orientating new employees, store opening and closing responsibilities. - Coach and encourage team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provide informal and constructive feedback. - Address issues and conflicts in a timely manner. - Complete other tasks, as required. **More about the position** **Potential Career Opportunities** **Next levels: Assistant Manager, Store Manager. Other retail, customer service and management opportunities in a large network of Party City or Canadian Tire stores across the country.** **Physical Demands and Working Conditions** **In compliance with the store"s Health and Safety Policies and Procedures**: - Standing/walking for 8 hours. - Lifting and/or carrying merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light" to “heavy". - Lifting and turning repeatedly throughout the shift. - Lifting above the shoulder, from floor to shoulder and floor to waist. - Walking and carrying things at the same time and pushing/pulling, as required. - Twisting, turning, reaching and working above shoulder level. - Ability to go up and down a ladder while carrying products of various weights. **Requirements**: Requirements & Competencies - Experience in retail sales, execution and operations. - Good working knowledge of products and functions. - Demonstrated supervisory, leadership and/or managerial experience or relevant experience. - Basic math and typing skills. - Effective written and oral communication skills. - Ability to lead and manage a team to achieve common goals in a fast-paced environment. - Ability to find solutions to problems and make decisions. - Ability to multitask, adapt and cope with challenging situations. - Ability to operate a cash register is an asset. - Experience in a Party City or Canadian Tire store is considering an asset. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. Diploma / Certificate