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Account Manager
3 weeks ago
If you have used a card or phone to purchase at a store or vending machine, you may have interacted with a Castles Technology card reader. Our Company has provided innovative, secure payment acceptance solutions in over 50 countries over the past 30 years.
Castles Technology International is a North American regional sales and operations subsidiary currently based in Atlanta, Georgia. We focus on growing our clients’ businesses in the United States, Canada, and Mexico. Castles Technology International is looking into expanding the Canadian division to build a team locally.
To deliver innovation and build trust with our clients, we must continually provide the oversight and leadership needed to keep our promises and inspire confidence.
**Roles and Responsibilities of an Account Manager at Castles Technology**
An Account Manager’s role at Castles is vital to our Sales and Business Development team. Our client’s experience is crucial to our business success. Your clear communication and strong service skills will ensure you can increase client retention rates, drive trust and loyalty and generate additional value for our strategic clients.
- Identify and document business needs and create statements of work or processes to address the requirements
- Facilitate the authoring and review of distribution and partnership agreements
- Maintain a consistent routine of meetings and reviews with the client, including capturing all agreed minutes and actions
- Record and report on all client activities and sales in the CRM system
- Resolving any client concerns or complaints, including escalations when needed
- Conduct continuous diagnostic business analysis to identify problems where Castles can bring additional value
- Collaborate with cross-functional teams to ensure customer needs are met and to drive overall business growth
- Arrange internal meetings to present requirements and problems on behalf of clients to formulate solutions
- Keeps current on product and market advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
Qualities of a great Castles Technology Client Manager
- Bachelors’ degree or similar qualification in business, sales, communications, STEM, or related field
- Fluent in English (verbal and written communication). Bilingual in French is an asset
- 3+ years of experience in sales and account management; with a focus on financial technology/SaaS/HaaS is a plus
- Must have excellent problem-solving and troubleshooting skills
- Exceptional, empathic communication skills, including asking questions and presenting ideas and information to an audience
- Being self-driven and organized is essential, especially in tracking actions and goals
- Ability to travel 10-15% of the time to tradeshows and client visits
This position offers the opportunity for a motivated individual to make a significant impact on the growth and success of a financial technology company. If you are passionate about sales, financial technology, and have a desire to drive business growth, this may be the role for you.
Why Work at Castles Technology:
- Quality of Life: Generous PTO and Flexible Work schedule
- Benefits: Wellness Program, Health Benefits, Life Insurance Coverage, Disability Insurance Coverage
- Training and Development: Castles is committed to our employee's continual development through supporting continuing education for our employees.
- Opportunity to learn in the high-growth Fintech industry have a great opportunity to make an immediate impact
- Fun company culture in which we truly value our employees
