Call Centre Representative

1 week ago

Moncton, Canada Indigo Park Canada Full time

We are currently seeking enthusiastic and customer-focused individuals to join our team as a Customer Service Agent in our call center. As a Customer Service Agent, you will play a key role in providing exceptional assistance and support to customers regarding their parking inquiries and needs.

**Responsibilities**:

- Handle inbound calls from customers across multiple locations in Canada.
- Provide remote assistance and support to customers with their parking inquiries, including issues with access, payments, and general questions.
- Detect and report any irregularities or issues with parking access or equipment.
- Investigate and resolve any incidents or complaints reported by customers.
- Maintain accurate records of customer interactions and transactions.

**Qualifications**:

- Previous experience in customer service, preferably in a call center environment.
- Bilingual in French and English is **required.**:

- Excellent communication skills, both verbal and written.
- Basic computer skills
- Effective problem-solving abilities and capacity to maintain composure in stressful situations.

If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply

Indigo Park Canada is the leading provider of parking, transportation, logístical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

IPC2

Work Location: In person

Type d'emploi : Temps plein, Permanent

Rémunération : 19,00$ par heure

Horaire:

- Du Lundi au Vendredi

Lieu du poste : En présentiel

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