Scheduling Coordinator

1 week ago

Trenton, Canada You Make Me Smile Dental Centre Full time

**Are you ready to join a dynamic dental team and make a significant impact on our patients' experiences? If you thrive in a fast-paced environment, possess outstanding organizational skills, and have a passion for delivering top-notch customer service, we want to hear from you**

**POSITION OVERVIEW**

We are seeking a talented SCHEDULING COORDINATOR to join our team. As the first point of contact for our patients, you will play a crucial role in ensuring exceptional customer service and smooth daily operations.

**KEY RESPONSIBILITIES**
- Responsible for streamlining the schedule and boosting practice productivity on a regular basis.
- Book appointments properly according to our practice production goals.
- Answering incoming calls, answering patient questions and escalating to the right channels accordingly.
- Responsible for outbound calls to book all patient-related appointments.
- Follow up with all patients pending appointments and outstanding treatments.
- Audit information and oversee the schedule taking initiative to fill openings and adjust timings.
- Perform appointment confirmations through all channels to make sure the appointments in the schedules are solid and confirmed.
- Work on filing the last-minute cancellations and no-shows with proper strategies and practice protocols.
- Contact insurance companies for breakdowns and plan coverage.
- Understand open-time and condensing appointments for schedule optimization.
- Manage the patient experience through exceptional customer service skills and excellent presentation skills

**QUALIFICATIONS**
- Previous experience in a Dental or Medical receptionist role is a plus.
- Proficiency in dental software systems (e.g., Tracker, Dentrix, Curve..) and Microsoft Office Suite is a plus.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment.
- A positive attitude, team player mentality, and a genuine passion for delivering exceptional patient care.

**WHY JOIN US**
- Competitive compensation package with opportunities for advancement.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities to support your career growth.
- A supportive and collaborative work environment where your contributions are valued and recognized.
- The opportunity to make a meaningful difference in the lives of our patients by providing outstanding dental care and customer service.

Join us in our mission to deliver exceptional dental care and create positive experiences for our patients every day. We look forward to welcoming you to our family

**Job Types**: Full-time, Part-time, Permanent

Pay: $20.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Trenton, ON K8V 4W8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental office: 1 year (required)

Work Location: In person

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