Ambulance Communications Officer

**Ambulance Communications Officer (Irregularly Scheduled/On-Call)**:
**Job ID**:

- 233293

**Posting status**:

- Open

**Organization**:

- Ministry of Health

**Division**:

- Emergency Health Services Division

**City**:

- Thunder Bay

**Position(s) language**:

- English

**Job term**:

- 3 Temporary (Irregular on-call positions, 6 months with possible extension)

**Job code**:

- 16710 - Ambulance Communications Officer 1

**Salary**:

- $37.36 - $45.69 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Thunder Bay Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.

Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer here. We have also developed a self-assessment survey to help you determine if a career as an Ambulance Communications Officer is the right fit for you.

**Join Our Information Session**
To learn more about the role, the Ontario Public Service and the recruitment process, we welcome you to attend our information session on Monday, August 25th at 12:00pm. Please register. Attendance is optional and will have no influence on the screening and selection process.

**About the job**: In this role, you will:

- Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
- Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
- Communicate with individuals who are under stress in a respectful, patient, and calming manner

**Ambulance Communications Officer Training Program**:
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

**Hours of Work**
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

**What you bring to the team**:

- Proficiency in typing at 35 w.p.m. with 90% accuracy
- Successfully pass CritiCall pre-employment testing
- Security clearance, including Criminal Record Check
- Entry-to-Practice (ETP) training and local on-the job training
- Ambulance Communications Officer Certification
- Restricted Radio Operator Certificate within 30 days of employment

**Multi-Tasking, Organizational and Memory Recall Skills**:

- You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
- You can maintain control of situations under pressure and manage on-going stress effectively
- You have memory recall skills to receive and retain critical information from callers

**Decision Making, Problem Solving and Critical Thinking Skills**:

- You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
- You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.

**Interpersonal, Communication and People Skills**:

- You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
- You can manage issues using appropriate communication techniques and escalate when necessary
- You have written communication skills to update information, prepare reports, and respond to requests for information.
- You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
- You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers

**Other Professional Skills**:

- You demonstrate customer service skills and respect towards others in all areas of your work
- You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
- You have the ability to work in a fast-paced, high stressful environment.

**How we support diversity, inclusion and accessibility**: We are building