Technician

**BCLC exists to generate win-wins for the greater good.**

**For our people, our players, our communities, our industry, and our planet.**

**Lottery | Casino | Sports**

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:
2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a 10 Month, Full Time opportunity

Expected Salary Range: $59,982.00 - $74,975.00 - $93,719.00

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

**The Company**

**The Team**

Our Operations teams are what make it all happen They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no matter your game, everything is running with a high degree of integrity, efficiency and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities, this group loves to execute and are dedicated to their craft. Our casino technicians are a very collaborative group, are supported by a wide range of stakeholders and a robust onboarding program.

**The Role**

Our technicians provide the technical expertise to maintain our casino gaming equipment in our casino facilities, deliver an exceptional experience for our players when they encounter issues and ensure we are leveraging our product to drive value for both our service providers and BCLC. Technicians collaborate and build trusting relationships with internal & external stakeholders. In larger facilities, you will assign work to others, while in smaller locations, you will operate independently. This position reports to a Manager of Business Operations and may require occasional travel to a secondary location within the region.

**What you will accomplish**
- Complete projects to enhance player experience, perform repairs and maintenance that ensures integrity on all BCLC gaming equipment
- Resolve incidents contributing to sensitive player complaints with diplomacy and tact
- Complete assigned duties and contribute towards a high performing casino environment that will excite and delight our players with high revenue machines placed in prime locations

**What will make you successful**
- You will problem solve to ensure all BCLC gaming equipment is in good working condition and operational
- You will provide customer service and investigate incidents related to player complaints
- You will execute project plans and move machines within the casino environment, collaborate on team projects and be able to lift 25kg yourself in a safe manner
- You will stay relevant with evolving technology with the various gaming equipment

**It would be awesome if you also had**
- A strong aptitude for troubleshooting issues related to computers or electronic equipment.

**What’s in it for you**
- Robust wellness programs to enhance your physical, mental, social, financial and career well being
- We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
- Our Play It Forward program provides volunteer hours for our people each year See all our rewards here

**However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.**

**We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they **belong**.**

**Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. **Check it out****

**Did you know BCLC is an industry leader in player health and safe & responsible gambling? **Find out more**