Ux112 Br: Service Design

2 days ago

Brantford, Canada Wilfrid Laurier University Full time

**Date**:Jun 19, 2025

**Location**: Brantford, CA

**Company**:Wilfrid Laurier University

**Faculty/Academic Area**: Faculty of Liberal Arts

**Department**: User Experience Design

**Campus**: Brantford

**Employee Group**: WLUFA

**Requisition ID**:9470

**Position Title**: UX112 BR: Service Design

**Term**: Winter 2026 (January 1, 2026 - April 30, 2026)

**Days/Times**: Friday 8:30am - 11:20am

**Hours per week/Hours Total**: 3 per week/36 total

**Type of Course**: In-Class

**Anticipated Class Size**: 56

**Additional Course Requirements**: None

**Posted on**: Monday May 26, 2025

**Posting ends**: Saturday June 21, 2025

**Position Summary**: Service design is the activity of planning an organization’s resources and practices in order to better support customer experiences over time. Students in this class will be introduced to principles of good service design and how it relates to user experience design and user experience research. Students will work on a project to connect back of house processes to front of house experiences culminating in the creation of a service blueprint.

**Qualifications - Required Degree**: Master’s Degree

**Qualifications - Other**:

- PhD Preferred
- Experience teaching at the college or university level is an asset
- Experience teaching or providing training in Service Design

**Salary**: $9206.40(Stipend)

**Application Deadline**: Saturday June 21, 2025

**Submit with Application**:
Required for All Applicants
- CV with current contact information (required)

Specifically for External Applicants
- Names and Contact Information for Referees
- Evidence of Good Teaching/Official Course Evaluations

Optional
- Cover Letter
- Teaching Dossier
- Sample Course Outline (2-pages maximum)

**Applications may be addressed to**:
Dr. Kathryn Carter

Chair, Part-time Appointment Committee

User Experience Design

Faculty of Liberal Arts

Wilfrid Laurier University

**To Apply**:
**Please Note**:
For Supplementary Remuneration for large classes or multi-section courses, see Article 28.3

Members of the designated groups must self-identify to the appropriate Dean(s) to be considered for employment equity.

Members of the Contract Teaching Faculty bargaining unit:
**Job Segment**:User Experience, Web Design, Developer, Part Time, Research, Technology, Creative

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