Technician Support L2

6 days ago

Markham, Canada MSP OPERATIONAL CORP Full time

Advance your IT career. We are recruiting on behalf of our client for a **Technic**ian** Support**L2**
- ** Location**: Markham, Ont.
- ** Schedule**: Monday to Friday (Onsite)
- ** Hours**: 40 hours/week (8 hours/day)
- ** Duration**: 30 days - contract with potential permanent role
- ** Salary**:$38-40$

At **MSP Corp**, we don’t just build our own teams — we help our clients build theirs. As a national leader in managed IT services, we partner with exceptional companies to find the right talent to power their growth. We are currently supporting one of our clients in the search for a **Technician Support L2**

**About the Role**

**What You Will Do**
- Being able to manage clients for tier-2 level support
- Providing excellent customer service skills and the ability to go above and beyond for our clients
- Infrastructure and configuration troubleshooting
- Be able to take on tasks through the ticketing system and seeing it through to the end
- Ability to handle multiple tasks and juggle multiple clients' needs at one time
- Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
- Potential to visit clients on-site as required
- Being a team player and always prepared to help when needed.

**What We Are Looking For**
- Minimum of 3 years experience
- 2-3 years of experience with configuring Microsoft Azure infrastructure
- 3 years of Microsoft Office 365 - System-level administration
- Required AZ-104 Certification or equivalent experience
- Able to work independently in a fast-paced environment without constant supervision
- High level of professionalism
- Lifelong learner
- Great communication skills and understanding of business value
- Preferred - Experience with ConnectWise Manage
- Preferred -Networking infrastructure

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