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L1 Support Technician
2 weeks ago
Venture IT Managed Services: Join Our Dynamic Team
At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting bespoke IT solutions for our diverse clientele.
Role Overview:
As an IT Support Technician at Venture, you won't just be joining a team; you'll be embracing a culture. If you're tech-savvy, eager to delve into the latest in tech hardware/software, and have a genuine desire to assist others, this role might be the perfect fit.
This role would mostly involve remote support for clients via phone calls and remote management tools with occasional onsite visits required to our client sites in the GTA area.
Key Responsibilities:
- Efficiently diagnose and resolve tickets, adhering to client service level agreements.
- Stay updated with essential certifications and training.
- Configure Windows and Mac systems as per client requirements.
- Manage vendor communications and other third-party interactions.
- Maintain detailed documentation for ticket progress and client billing.
- Facilitate communication between the client, technical, and account teams.
- Consistently meet client service level targets while upholding superior service standards.
- Collaborate with the team lead to enhance our hardware repair operations.
- Undertake additional duties as directed by management.
Qualifications:
- Must possess a driver's license and a reliable vehicle.
- A minimum of 1 year of experience as a hardware technician, with proficiency in both PC and Apple device repair.
- Solid grasp of iOS/MacOS devices and troubleshooting techniques.
- Stellar communication and client service skills.
- Aptitude for explaining intricate technical details to non-tech users.
- Exceptional multitasking, time management, and prioritization skills.
- Full-time role (Monday to Friday, 9:00 AM - 5:30 PM) with occasional requirements for overtime (compensated.)
Why Venture?
- Growth: Join a rapidly expanding company with a clear vision.
- Remuneration: Attractive base salary, group RRSP, and a profit-sharing plan.
- Skill Development: A unique chance to diversify your skills across multiple sectors.
- Benefits: Comprehensive health, dental, and vision packages.
- Company Culture: An amiable workplace that encourages learning, fun, and camaraderie.
Our Core Values:
- Entrepreneurial Spirit: We love self-starters and those who embrace challenges.
- Continuous Learning: We value both teaching and learning and support your growth.
- Tech Passion: We're all about the latest tech trends and innovations.
- Work-Life Balance: We believe in a healthy work-life integration.
- Community: At Venture, colleagues feel like family.
Additional Perks:
- Generous vacation and PTO.
- Parental leave benefits.
- Regular company events & social hours.
- Education reimbursement scheme.
