Team Lead Pharmacy Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

**Responsibilities**:

- Responsible for the operational activities of a variety of functional area as assigned; required to place and/or receive program/pharmacy related calls as needed
- Provide metric based updates to Supervisor at frequent & regularly scheduled intervals to ensure operational success
- Staff orientation and ongoing training Specific Responsibilities
- Competently performs the duties required of the pharmacy operations team, as assigned; Team Leads are required to place and/or receive program/pharmacy-related calls. Calls may be because of covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up to date with program activities.
- Required to be a point of escalation for both PSP and provider solutions workflows as needed
- Supports the Supervisor with the development and execution of policies and practices; always responds according to policy direction and seeks assistance with unusual situations and/or staff nonadherence
- Review and analyzes reports and confers with managers/supervisors to obtain data required for planning activities, status of work in progress, and problems encountered
- Provides regular feedback to the Supervisor regarding quality, operational, technical and/or process issues which involve a program, team or individual. Allocation of related resources as needed to ensure effective and efficient delivery of departmental service levels
- Use and continuously evaluates scheduling processes and systems that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of work amongst staff to cover the Pharmacy operating hours
- Shift work required at least 1 closing shift per week, which may extend past 7pm.
- Weekends as required, including, but not limited to inventory counts
- Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Supervisor on a regular basis
- Collaborates with the Supervisor, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis
- Assists in troubleshooting basic technical issues; assists in the maintenance of any technical support documentation for staff; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues; networks with Service Desk Staff about recurring or one-off issues which require their help. Refers unresolved or other unusual issues to the Manager
- Supports the Supervisor and Quality Assurance team to identify, investigate, evaluate and follow-up on all risk incidents and quality issue concerns, as related to the case management team
- Leads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity operational efficiency and patient-focused service
- Ensures patient safety is the priority and understands the integrity of our service is based on our ability to safely and timely triage our callers.
- Additional duties may be required

**Minimum Requirements**:

- Typically requires 6+ years of related experience

**Additional Skills**:

- Previous hospital, retail, or specialty pharmacy experience preferred
- This position requires a significant degree of self-starting and independence
- Operational