Manager, Mobility On-request

3 days ago

Richmond Hill, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

Reporting to the Director, Transit Operations, is responsible for managing and coordinating the scheduling, dispatching and provision of Mobility On Request transit services for travellers, including persons with disabilities; managing contracts with service providers; ensuring contractor compliance with service requirements under performance base contracts; responding to customer service inquiries; and developing and implementing operating policies and procedures.

**MAJOR RESPONSIBILITIES**
- Manages the negotiation of operations and maintenance contracts; manages performance based contracts; monitors service level compliance and determines penalties and/or bonuses to ensure safe and quality delivery of Mobility transit service; identifies contractual performance issues and ensures necessary remedial action.
- Develops policies and procedures for the provision and improvement of Mobility On Request transit services and ensures compliance with existing policies and procedures.
- Analyzes operational performance of community bus routes and door to door services; develops operational strategies for future growth and the phasing of operational strategies for new services.
- Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching, and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
- Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health & Safety Act and Regulations and Regional policies.
- Manages the implementation of process improvements and special projects for Mobility On Request.
- Ensures quality assurance activities to monitor program effectiveness and support continuous improvement attitudes within the Branch/Business Unit.
- Coordinates Mobility On Request services to ensure proper communication and problem solving (e.g. fares, service provision) with health and social service facilities such as hospitals and nursing homes.
- Manages community outreach programs directed at various agencies such as hospitals, disability agencies etc.
- Performs other duties as assigned to meet Departmental goals and program/service objectives.

**QUALIFICATIONS**
- Successful completion of a University Degree in Business Administration, Urban Planning, Transportation Engineering, Planning or related field or approved equivalent combination of education and experience.
- Minimum five (5) years demonstrated experience in Transit operations including demonstrated minimum of two (2) years of direct supervisory experience.
- Valid Ontario Class “G” driver’s licence in good standing and reliable vehicle for use on corporate business.
- Practical knowledge and understanding of both bus and taxi transit operations.
- Understanding of the various transportation needs of the physically challenged and assessing service provision.
- Demonstrated knowledge of relevant regulations, guidelines, procedures, standards and legislation.

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