Disability Benefits Navigator

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

**Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

**Position Title**:Disability Benefits Navigator - GAIN (Guidance & Assistance in Navigating Disability Support) Program

**Location**:New Westminster, Victoria or Abbotsford, BC

**Term**:Full-time, Permanent

**Salary**: $33.36/hour

**Reports To**:Manager, Disability Benefits Navigation Services

**Posting Date**:November 4, 2025

**I. Scope and Summary of Primary Responsibilities**

The Disability Benefits Navigator - GAIN Program (DBN - GAIN) plays a pivotal role in increasing access to disability benefits and supports for individuals with disabilities, with a specific focus on persons living with vision loss. As the dedicated point of contact, the DBN -GAIN will help individuals and their families navigate federal, provincial, and territorial disability benefits such as the Disability Tax Credit (DTC), Canada Disability Benefit (CDB) and related supports.

The DBN - GAIN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:

- To provide individuals with vision loss, healthcare navigation to navigate efficiently through the platform.
- To improve the client's experience and wellbeing.
- To enhance a client's capacity to remain independent for as long as possible.

**II. Essential Functions**

**This position entails, but is not limited to the following general responsibilities**:

- Maintain accurate, up-to-date knowledge of benefit programs and share updates with the team and community stakeholders.
- Participate in client satisfaction, program feedback and quality improvement efforts.
- Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
- Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
- Engage with clients and families on available supports and services using a client-centered approach with cultural humility.
- Develop and maintain strong professional relationships with external partners and referral sources following VLRC policies.
- Participates in multi-disciplinary team meetings.

**Requirements**:
**III. Qualifications**

**Knowledge and Skill Requirements**

- In-depth understanding of disability benefits programs (e.g. DTC, CDB)
- Excellent verbal and written communication skills; strong ability to explain complex processes clearly.
- Proficiency in case management systems, MS Office, and electronic health records.
- Strong organizational, problem-solving, and advocacy skills.
- Clinical expertise related to client centered philosophy, knowledge of intersectional equity principles and cultural safety practices.
- Ability to prioritize tasks, and work independently or as part of a team.

**Experience and Education**

- Post-secondary diploma in Social Services, Disability Studies, Community Work, or related field.
- 2+ years’ experience in client navigation, healthcare or social service systems.
- Experience supporting people with disabilities, especially those with vision loss.
- Lived or professional experience working with diverse populations, including Indigenous, 2SLGBTQIA+, newcomers etc.
- Certificate in Patient Navigation, trauma-informed care, motivational interviewing, or health equity would be an asset.

**Work Environment**

- Willingness to work flexible hours.
- Willingness to work in a variety of settings.
- Ability to work independently and collaboratively within a hybrid environment.

**Benefits**

Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we’ve listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key

We thank all applicants for their interest in VLRC, however, only those select