Manager, Unsecured Policy

Requisition ID: 154136

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose of Job**:
The purpose of the Manager, Unsecured Policy & Analytics is to contribute to the risk management and profitability of the Retail Bank by ensuring all new unsecured credit (this includes Credit Cards, Lines of Credit, Direct Term Loans, and Overdraft Protection) are aligned with the Risk Appetite Framework, optimizing risk/return over the long term. This will be achieved by driving continuous improvement in policy and strategy effectiveness, assessing trends and potential risk exposure via effective and prompt analysis of data, delinquency and performance reports, and economic factors to justify changes.

In addition, they will support the Director, Policy and Governance with the continual review and analysis of existing policies and procedures in order to identify opportunities for improved credit quality, increased sales and/or processing efficiencies for lending products across the product and customer lifecycle, diverse delivery channels, risk technology tools and centralized processing units. The incumbent will also be expected to identify if any credit risks are or will become in excess of Risk Appetite Framework and move quickly to rectify including identifying root cause. This includes recommendations to senior management and working with Risk automation to ensure strategy changes are implemented as expected.

The Manager will work closely with business line partners: 1) to ensure strategies, policies and Programs, program volumes and channel selection are within Risk Appetite; 2) to recommend changes to business line strategies to ensure the Bank does not take on more credit risk than planned; 3) to maintain a forward-looking assessment to ensure it is within the Risk Appetite.

The Manager will aid in the optimization of decision criteria, verification requirements, determine the amount of credit exposure at product/customer level, analyse and report on the performance of existing origination strategies, review portfolio trends to identify and recommend improvements to strategies and policies and promote best practices.

This position requires technical expertise including experience with data analysis using SAS/SQL, risk technologies, origination, account management and scoring to enable the automation of strategies, policies and business rules, as well as a deep understanding of the Canadian unsecured lending market, economic conditions and credit bureau information.

**Responsibilities**:
**1.** **Origination and Account Management**
- Support the development and implementation of credit risk strategies, policies, procedures, and systems for Unsecured Lending using analytics, empirical decision models, and competitive analysis.
- Ensure all unsecured credit policies are aligned with risk appetite and will optimize risk/return over the long term.
- Support the development of new policies and procedures.
- Identify improvements for existing strategies, procedures and policies.
- Promote best practices and leverage appropriate risk technologies for all strategy and policy changes.
- Provide counsel and direction to other units (e.g. Branch, Telephone Support, Sales Support, Digital, Product, Marketing, Operations, Fraud, Manual Adjudication, Audit, Governance, etc.) regarding risk related policy/procedure/systems issues, ensuring timely responses to correspondence and enquiries on policy and procedural issues.
- **
Canadian Regulator, Internal Audit and Fraud Management**
- Maintain in-depth knowledge of risk related federal and provincial legislation requirements, including changes in, and emerging issues related to, the Bank's regulatory environment and the potential impacts on Unsecured Lending.
- Support investigations and solutioning for OSFI questions/findings in an appropriate /acceptable timeframe.
- Support investigations and solutioning needed for issues identified by PAE and/or Internal Audit items in an appropriate timeframe.
- Liaise with the Fraud Department and Security and Investigations as required.

**3. Portfolio Monitoring**
- Drive continuous improvements with focus on risk/return while ensuring alignment with Credit Risk Appetite.
- Identify if any credit risks are or will become in excess of Risk Appetite Framework and current policies through monthly reporting. Move quickly to rectify including: identifying root cause, making recommendations to senior management, and implementing any recommended changes to origination and business line strategies.
- Identify opportunities and propose policy and program updates with focus on risk/return, asset-based lending with building a robust and competitive portfolio in mind

**4. Support Business Line Initiatives/Projects**
- Ensure all business line strategic priorities (e.g., new niche markets, new systems and processes) are consistent with the Risk Appetite Framework.
- Participate in pro