Inside Sales

2 weeks ago

SaintLaurent, Canada ABB Full time

**Inside Sales - Technical Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
For our The Inside Sales-Technical Support team, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources, and reduce emissions gives our work a powerful sense of purpose. ABB’s Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel. You will be the first and consistent point of contact for ABB Low voltage product Solutions for customers and business partners of Electrification in Canada. Reporting to the Inside Sales and Technical Support Supervisor and using your technical and customer service skills and knowledge, you will help solve di-verse customer inquiries in support of the wider Electrification and Marketing team.

**Your responsibilities**:

- Responding to customer inquiries efficiently with confidence and professionalism.
- Delivering effective solutions to customers with quotation/tender queries by coordinating with internal resources e.g.,Sales, Operations, Supply Chain, After-Sales.
- Providing product suggestions, technical support (level 1,2) and competitive cross references.
- Creating, maintaining, and following up on opportunities in Salesforce.
- Ensuring a positive customer experience, providing regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- A strong electrical and/or medium and low voltage products knowledge.
- Electrical degree or college diploma in the field (or equivalent experience 2 + years of experience
- with low voltage products with a special focus on Cable & Accessory products related to power connection & control (industrial products).
- Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues. Knowledge of customer-service principles and practices.
- Knowledge of Microsoft office. Salesforce an asset.
- A collaborative, solutions-oriented approach, and strong communication skills.

**Benefits**:

- Wellbeing program
- Retirement plan
- Healthcare plan

**More about us**:

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