Scheduler

2 days ago

Lower Sackville, Canada Rentokil Initial Full time

Service Scheduler

Are you passionate about customer service? Looking to build your career in an exciting
industry and a growing world-class organization? Come see why so many of our team
members recommend us to their friends

Who are we?
Rentokil is part of the world’s largest pest prevention provider and the third largest in North
America and Canada. We pride ourselves on being a trusted partner for residential pest
control, as well as many of the world's leading brands across industries as diverse as
manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of
our legacy of excellence and constantly work to enhance the value and impact of our
services.

The Service Scheduler will provide world class customer service while scheduling residential
pest jobs with both our new and returning customers. The hired person will utilize Google
calendars to maintain our Technician’s daily work schedules and ensure a 48 hour
turnaround time for services to be performed.

What do our Service Scheduler’s do?
- Maintain great customer relations over the phone
- Gather information from customers to help meet their scheduling needs
- Confirm, schedule and re-schedule services for customers
- Create and maintain Technician’s schedules using Google calendars
- Obtain payment details and process credit card payments
- Complete general clerical duties as assigned
- Work closely with our Operations and Sales teams
- Smile while talking on the phone

Rentokil is an equal opportunity employer and encourages women, Aboriginal people, persons
committed to provide accommodations to applicants with disabilities throughout the recruitment
process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Please ensure to inform us if you require accommodation during any stage of the recruitment
process.

**Requirements**:
What you need?
- High school diploma or GED
- Preferred post-secondary education in a related field
- Two years of experience in a Customer Service role
- Demonstrated proficiency with Microsoft Word, Excel and Power-Point.
- Ability to handle multiple tasks at the same time
- High level of organization skills
- Work well under pressure
- Prioritize work without direct supervision
- Strong communication (verbal and written) and organizational skills
- Listening skills are essential
- Quality and customer oriented
- Action-oriented and self-motivated
- Strong work ethic and professional demeanor.

**Benefits**:
What do we offer?
- Great benefits - Medical, Dental, and Vision, Employer-matched RRSP
- Paid vacation and holidays
- Short and long-term disability
- Life Insurance

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