Current jobs related to Analyst- Service Desk - Winnipeg - Western Financial Group
-
Service Desk Analyst
1 week ago
Winnipeg, Canada WBM Technologies Full timeService Desk AnalystJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You...
-
Analyst- Service Desk
4 days ago
Winnipeg, Canada Western Financial Group Full time**We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...
-
Service Desk Analyst
6 days ago
Winnipeg, Manitoba, Canada WBM Technologies Full timeJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class...
-
Service Desk Analyst
7 days ago
Winnipeg, Canada Exchange Technology Services Full timeA fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...
-
Help Desk Analyst
5 days ago
Winnipeg, Canada St.Amant Full time**About Us** St.Amant is a non-profit organization, offering programs & services throughout Manitoba which support over 1600 children and adults with developmental disabilities and autism, and their families. We are committed to delivering person and family centered supports through individualized programs and services. St.Amant is guided by its core values...
-
Service Desk Analyst
2 days ago
Winnipeg, Canada University of Manitoba Full timeThe University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main...
-
Info Systems Programmer I + Service Desk Analyst
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA municipal employer in Winnipeg seeks a Service Desk Analyst to provide technical support within the ITSD Service Portfolio. The role involves managing incidents, performing technical support tasks, and maintaining documentation. Required qualifications include a degree or diploma in IT, with 3+ years in Service Desk operations, and proficiency in Microsoft...
-
Info Systems Programmer I + Service Desk Analyst
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA municipal employer in Winnipeg seeks a Service Desk Analyst to provide technical support within the ITSD Service Portfolio. The role involves managing incidents, performing technical support tasks, and maintaining documentation. Required qualifications include a degree or diploma in IT, with 3+ years in Service Desk operations, and proficiency in Microsoft...
-
IT Service Desk
3 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA regional government agency in Winnipeg is seeking a Service Desk Analyst to provide IT support to staff and manage incidents related to various systems. The ideal candidate will have a degree in Computer Science or equivalent experience, and at least three years in service desk operations. The role includes responsibilities for technical support, incident...
-
IT Service Desk
3 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA regional government agency in Winnipeg is seeking a Service Desk Analyst to provide IT support to staff and manage incidents related to various systems. The ideal candidate will have a degree in Computer Science or equivalent experience, and at least three years in service desk operations. The role includes responsibilities for technical support, incident...
Analyst- Service Desk
3 weeks ago
**Truthfulness | Fairness | Value | Loyalty**
As one of Canada's largest insurance providers, Western has more than 180+ locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.
**Service Desk Analyst**- Winnipeg, MB
**Here is what a typical day looks like**
- Provide first contact support for incidents and requests from end users
- Prioritize, service, and complete incoming service tickets in a timely manner
- Document end user incident and request details in tracking software
- Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
- Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners
- Escalate service tickets to impacted teams as required
**The value you bring**
- 1+ years of customer service experience in a high-volume environment
- Education in Computer Science or related Technology field, or equivalent combination of education and experience is an asset
- Organized and detailed orientated
- Ability to multi-task, plan and prioritize incoming requests
- Good working knowledge with computers and applicable tracking software
- Strong verbal and written communication skills
**Shift**:Full-time: Monday - Friday with requirement to work every 8th Saturday.
**Hours**: 37.5hrs per week
**Location**:In office - Winnipeg, MB
**Requisition**: 82065
**Compensation Range**: $45,000 - $55,000
**What if I don’t meet every requirement?**
If you’re excited about the role but your experience doesn’t check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.
**Health and Wellness**
We take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do - it’s engrained in our culture though the Western Financial Group Communities Foundation.
