Reservations Agent

A little bit about us We are proud to be locally owned and operated since 1975 Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service. Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's Classic Lounge and Vista 18 Restaurant + Lounge, we offer personalized attention to our guests that is hard to find elsewhere. Being authentically local means supporting and promoting our local businesses, suppliers, arts community & "unique to Victoria" attractions in our daily interactions with our visitors. Check out our website for more info on our hotel: Our award winning Clive's Classic Lounge: and our 18th floor Vista 18 Restaurant + Lounge: **Our Vision**: - To be the local leader of authentic experiences_ **Our Mission**: - We provide comfortable, approachable and personal hospitality experiences with unexpected value_ **Our Core Values**: - Put People First - Bring Passion - Be Collaborative - Support Community - Embrace Positivity & Fun_ The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join our team acting as an ambassador for the entire property. Our Front Desk team is trained to work both the front desk and reservations shifts, although our goal is to find someone who is reservations focused, who can take on reservation’s tasks to assist our Reservations and Revenue Manager. T_his position may have a variety of shifts which can include days, afternoons, evenings, weekends and holidays._ **Main duties & responsibilities in **reservations**: - Monitors, updates and inputs group and block reservations into the CRS. - Processes and manages all reservations received on a high quantity from various channels and booking methods. - Prepares reservations and investigates oddities to proactively minimize errors. - Completes routine reservations tasks (special requests, double-checking daily arrivals). - Has comprehensive knowledge of the different rate structures and room types and how to sell them. - Communicates information to the Front Desk Team. - Accurately files and handles confidential information. - Follow established procedures and policies when completing tasks. **Main duties & responsibilities on the **desk**: - Providing customer service and handling administrative duties such as check-in and check-out of guests, taking reservations over the phone, addressing guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage. - Able to offer concierge services on attractions and restaurants, making recommendations to guests. - Handles cash, cheques, credit and debit card transactions. - Manages all incoming calls for the reservations department. - Follow established procedures and policies when completing tasks. **Qualifications**: - Minimum of 2 years’ experience in similar position required. - Must possess strong organizational skills and attention to detail. - Must possess exceptional customer service skills and professionalism. - Require good communication skills, both verbal and written. - Knowledge of Opera PMS is an asset. - Experience with conflict resolution an asset. **Why join our team?** - A supportive and collaborative team who embrace our core values. - A great staff meal program. - Extended benefits including a union pension plan _*based upon an average of the number of hours worked_ - Dining and dry-cleaning discounts along with a purchasing program - pay what we pay. - Employee, Friends and Family rates to stay. - Employee events - Employee appreciation event PLUS a winter event. - Discounted rates for parking or using the bus - Secured bike storage. - Educational reimbursement program and an employee referral program - Work Milestone and birthday recognition.