Reservations Agent

5 days ago

Victoria, Canada HOTEL GRAND PACIFIC Full time

Following an employee promotion, Hotel Grand Pacific is seeking a hospitality enthusiast to join our Reservations team on a permanent basis. Proudly affiliated with Preferred Hotels & Resorts, Hotel Grand Pacific is located on Victoria’s beautiful inner harbour, on the traditional territories of the Lekwungen Peoples.

The Agent will work up to 40 hours per week, providing excellent service to prospective and repeat guests. Shift times are 8 hours and will vary between mornings and evenings.

If you have sales or customer service experience within the hotel or tourism industry, love working in teams, and are confident with computers, we encourage you to apply.

**Duties**:

- Efficiently handle all incoming calls while following Hotel security protocols
- Create guest reservations and ensure booking preferences are met
- Maximize hotel occupancy and average daily rate using effective sales skills
- Exceed guest expectations and minimize inconveniences through delivery of exceptional service

**What We’re Looking for**:

- 1 year of reservations/sales experience within the hotel or tourism industry
- Advanced proficiency in Microsoft Office (Word, Outlook, and Excel)
- Typing speed of 50 wpm
- Knowledge of Opera PMS preferred
- Professional & pleasant phone manner and excellent written communication skills
- Comfortable dealing with a high call volume
- Able to maintain constant concentration and attention to detail despite interruptions
- Dependable team player with a positive attitude and great work ethic
- Able to work up to 40 hours per week, on a variety of days including weekends

**Why Choose Us?**
- A professional and supportive work environment with a high regard for employee safety
- Onsite parking
- Subsidized staff meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program) upon qualification
- A matching Defined Contribution Pension Plan available when eligible
- Discounts in our Courtyard Café and Fathom Restaurant
- Discounted membership for our gorgeous Victoria Athletic Club
- Discounted room rate for family & friends
- Treat days and social events
- Employee referral and recognition program
- We are an equal opportunities employer and value diversity and inclusion in our team
- We are committed to obtaining Biosphere certification.

**Job Types**: Full-time, Permanent

**Salary**: $23.22 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel Reservations: 1 year (preferred)

Work Location: In person

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