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Cx Research Intern

2 weeks ago

Toronto, Canada Interac Corp. Full time

**CX Research Intern**

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

As a CX Research Intern, you will play a crucial role in supporting the UX Research efforts within Product Design Team. This internship offers a unique opportunity to gain hands-on experience and to make a real impact using various UX Research methods, including user interviews, observation, usability testing, quantitative and qualitative research methodologies. Collaborating closely with our seasoned UX researchers and cross-functional teams, you will contribute to the enhancement of our products and services, ensuring they meet the needs and expectations of our users.

In this role, you will be reporting to the Research & Service Design Leader, but working closest with the UX Research team. You can expect:

- Small Team Size - We work in small teams on big products than are used and seen by millions of Canadians every day
- Make a real impact - your UX Research will be used to make real decisions for real products.
- Build your portfolio - The work you will be doing, if permitted, can be used to further build your portfolio with one of Canada’s most recognizable and trusted brands and company.

**You’ll**be responsible for**:

- **Usability Testing**:Planning and conducting usability testing.
- **User Personas**:Creating and refining user personas based on research findings and utilizing personas to guide design decisions.
- **Surveys**: Crafting and deploying user surveys for UX analysis - you will be helping UX Researchers with survey creation, A/B Testing, insights gathering, reporting, and other UXR related tasks.
- **Presentation**:Ability to present findings and recommendations to team members or stakeholders (visual design skills and storytelling skills are an asset)
- **User Interviews**: Skilled in moderating and note-taking during user interviews, ensuring effective communication and comprehensive documentation of user insights.
- **Heuristic Evaluations**: Competent in conducting heuristic evaluations to identify usability issues and provide actionable recommendations.
- **Tools**: Prototyping on Figma is an asset. Familiarity with UX research tools like UserTesting or survey platforms.
- **Support**Research**: Help support UX Researchers with various design tasks particularly squad work across eTransfer, KONEK, and Verified
- **General design support**: Assist in the creation of UX Artefacts created during design thinking workshops, ideation sessions, and other that will help squads at different levels of maturation
- **Service Design Mapping**:Stakeholder interview support and service design mapping

**You bring**:

- Currently completing an undergraduate degree/certificate from a creditable Canadian institution with a focus on BSci (Software Engineering, Systems Design, Information Systems, Computer science, etc.), MDes (Digital Futures, Strategic Foresight & Innovation), or BBA (User Behaviour, Insights, Design)
- Familiarity with producing key artifacts like service blueprints, journey maps, user journeys, personas, etc.
- Appreciation of how the design process influences the product roadmap in highly technical products
- Understanding of design thinking processes and why they are important
- Strategic mindset that appreciates business priorities and constraints
- Keen ability to refine user insights and empower designs for real people
- Ability to appreciate what it takes to work in a matrixed organization with stakeholders that have competing priorities
- UX Research background that demonstrates your skillset and interest in the field, a strategic mindset, a desire to learn about business, product, and people - and how these fit together to deliver great value for end users
- Figma (preferred) or at minimum PowerPoint or other design tools for visual storytelling of insights
- Experience with or prior knowledge of service design practices
- Able to utilize secondary research methods to inform and evaluate design and product decisions
- Although not required, you have some familiarity or previous experience with the following:

- User Testing
- Survey Tools
- Bonus for students with portfolios & demonstrated previous experiences

**Workstyle**: Hybrid (3 days on-site)
**Location**: Toronto
**Term**: January to April 2026
**Duration**: Monday - Friday
- Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:_

- _ Canadian criminal record check;_
- _ Public safety verification;_
- _ Canadian ID cross-check;_
- _ 5-year employment v