Customer Experience

1 week ago


Toronto, Canada Foilcon Full time

Customer Experience (CX) Specialist 0365-0116Join to apply for the Customer Experience (CX) Specialist 0365-0116 role at Foilcon.This is a hybrid contract role requiring three (3) days in the office. Candidates' resumes must include first and last name, email, and phone contact information.Note: This is not a UX role or a Customer Service role.DescriptionWe are seeking a Customer Experience (CX) Senior Specialist to enhance customer experiences through research-driven insights. You will collaborate with team members such as the CX Lead and CX Advisor to develop key CX artifacts—including user research, personas, journey maps, and experience blueprints—that drive meaningful improvements. Your contributions will help identify opportunities to optimize the current state and shape a customer-centric future as part of our digital transformation efforts.Must HavesStrong foundation in Customer Experience (CX) principles, methodologies, and best practices.Knowledge of service design principles and their application in CX strategy.Experience developing CX artifacts, including personas, empathy maps, journey maps, service blueprints, and ecosystem maps.Ability to support and facilitate workshops and stakeholder interviews to gather insights, synthesize findings, and recommend actions.Skilled in analyzing quantitative and qualitative data to generate actionable insights.Advanced PowerPoint skills for crafting effective presentations.Excellent communication and stakeholder management skills.Knowledge of survey design and CX metrics (e.g., NPS, CSAT, CES).Experience with digital whiteboarding tools like Mural or Miro.ResponsibilitiesSupport the execution of Ontario Health's CX strategy across all touchpoints.Develop and refine CX artifacts to visualize and improve the customer experience.Support workflow mapping to visualize current and future processes.Conduct qualitative and quantitative research to gather insights.Synthesize and communicate CX insights to stakeholders.Coordinate and support CX projects and workshops.Identify risks and opportunities, providing research-backed recommendations.Lead CX workshops and facilitate stakeholder engagement.Assist in service blueprinting and ecosystem mapping.Promote Digital Service Standards and inclusive digital assets.Desired SkillsExperience in healthcare or digital health solutions.Experience working in the public sector.Minimum Experience/Evaluation Criteria5+ years in CX and Experience Management.3+ years conducting research and creating CX artifacts.3+ years supporting CX workshops and stakeholder interviews.DeliverablesResearch coordination and documentation.Stakeholder management and engagement.Customer journey mapping, service blueprinting, and ecosystem mapping support.Analysis and reporting of CX insights.Knowledge TransferEnsure comprehensive knowledge transfer and documentation to Ontario Health team.Additional NotesThis is not a UX or customer service role.Public sector experience is preferred. #J-18808-Ljbffr



  • Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 409260 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...


  • Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 405895 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Crew Member

    1 week ago


    Toronto, Canada Teriyaki Experience Full time

    **Job Overview**: As a Crew Member at Teriyaki Experience, you will be responsible for providing excellent customer service, preparing food according to our brand standards, and maintaining a clean and welcoming restaurant environment. You will work as part of a team to ensure customers enjoy a fast, friendly, and flavorful dining experience. **Key...


  • Toronto, Canada Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create Alert Application Close Date: 23rd December 2025 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. The world needs more Intrepid people: We’reon...


  • Toronto, Canada Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create Alert Application Close Date: 23rd December 2025 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. The world needs more Intrepid...


  • Toronto, Canada American Income Life Full time

    About the job Customer Experience Manager We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity. We are currently seeking a candidate as our Customer Experience Manager . The ideal candidate for this role would have a resilient personality, a positive attitude and a desire...


  • Toronto, Canada Hydro One Networks Inc Full time

    **49352** - **Toronto** - **Temporary** - **24 months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of...


  • Toronto, Canada Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertApplication Close Date: 23rd December 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:We’reon the...


  • Toronto, Canada Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertApplication Close Date: 23rd December 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:We’reon the...


  • Toronto, Canada Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertApplication Close Date: 23rd December 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:We’reon the...