Process Management Analyst

**Process Management Analyst**

**Scarborough, ON (Hybrid)**

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

**What Sets Us Apart?**

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

**Job Summary**:
**What We’ll Bring**:

- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Competitive compensation package including health and dental benefits, and bonus
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Great company culture - Respect for people and continuous improvement is at our core
- Paid holiday shutdown and competitive paid time off benefits
- Summer Hours - condensed work week during the summer
- Sabbatical Leave Program

**What You’ll be Doing**:
**Process and Change Management**
- Lead and chair the weekly Change Advisory Board, Change-Calendar and related processes for all production environment changes
- Oversee all IS Policies and Procedures for completeness working with functional areas; manage the master list and the bi-annual (or as necessary) cycle for reviews/refresh/signoffs

Conduct on-going analysis and ensure appropriate level of SOPs/Policies/Work instructions, etc
- Help build the IS Service Catalogue with supporting processes to improve operational efficiency, collaborating with the Service Desk and functional leads
- Communicate process changes, enhancements, and modifications - verbally or through written documentation - to the department and other associates
- Single point of contact for audit requirements (internal/external) for:
Sox controls, internal/external audit, security audits, etc.
Coordination between functional areas, teams, and individuals
Work closely with Internal Audit and IS leaders to develop and coordinate a compliance schedule tailored to the applicable regulations
- Maintains a visible calendar for audit, tracking audit results along with remediation efforts and due dates

**Performance Management**
- Assist in the implementation and coordination of a department performance management framework; working with functional area leaders (Service Owners) to define:
Key metrics and KPIs aligning with business values and IS department needs
Developing and documenting a process to support the framework
Help develop a metrics dashboard; collect and summarize metrics
Ensures monitoring requirements are defined and carried out by process owners/managers
Establish the performance management cycle with regular reporting and follow up on the measurements (tracking with month over month analysis)
Prepare communication of overall IS performance towards key stakeholders
- Develops plans and schedules to undertake work (mini projects) and communicates frequently
- Research and assist in the implementation of the tool(s), reports, and process necessary to support performance management
- Maintain and archive metrics for evaluation and internal/external benchmarking

**What You’ll Bring**:

- College diploma or university degree in the field of Computer science or IT Management and/or 7 years equivalent work experience
- Strong understanding of business processes, with a flair for business administration and human capital management
- Proven experience with business and technical requirements analysis, business process modeling/mapping and methodology development
- ITIL Change Management experience with tools that manage support for Change, Configuration and Problem Management, preferably ServiceNow
- Experience with department performance management, KPIs, reporting and dashboard creation, development and with associated tools (i.e., MS Power BI, etc.)
- 3-5 years project management experience

**What You Should Know**:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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