IT Production Operations Support Technician

**We Deliver the Goods**:

- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
- Growth opportunities performing essential work to support food distribution
- Safe and inclusive working environment, including culture of rewards, recognition, and respect

**Why Join Core-Mark?**
Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

**Work Schedule**: This position is located at our Richmond Data Center and Burnaby distribution facility and will require you to be on-site 4-5 days per week. Sunday, 11:00AM-7:00PM and Tuesday-Friday, 6:00AM-2:00PM
**Compensation**: $19.50-27.00 per hour, depending on experience

**Position Purpose**:
The IT Operations Support Technician position is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark’s Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.

The IT Production Operations group emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals. Flexibility can be provided for a hybrid work environment with partial work from home.

In this role you will be part of a dynamic and collaborative team spread across the United States and Canada. We are a family that supports each other and brings out the best of all through knowledge sharing, fun, and camaraderie.

**Responsibilities**:

- Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
- Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
- Works collaboratively with other support teams in the IT organization.
- Works collaboratively with business stakeholders in problem resolution and solutioning.
- Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
- Performs other related duties as assigned.
- Experience in learning and taking ownership of unfamiliar technology solutions
- Understanding of problem resolution methodologies and root-cause analysis
- Understanding of crisis escalation protocols
- Strong communication skills, both written and verbal
- Flexibility to occasionally work alternate shifts for training purposes
- Availability for infrequent after-hours support in crisis situations requiring local presence

**Qualification**:
2+ years of experience as a computer operator, technical support professional, or call center analyst

Familiarity with end-user support, both local and remote

Knowledge of IT ticket handling systems
**Company description**

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America — offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.
**Awards and Accolades