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IT Support Technician L2

2 weeks ago

Richmond, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Support Technician L2**to join our MSP Corp. West team.

**About the Role**

**Location**: Richmond, BC

**Schedule**: Monday to Friday, 40 hours per week, 8:00 a.m. - 5:00 p.m.

**Work Mode**: On site

**What You Will Do**

  • Being able to manage 15-20 clients for tier-2 level support
  • Act as a middleman for tier 1 & 2 colleagues by providing expertise and guidance
  • Providing excellent customer service skills and the ability to go above and beyond for our clients
  • Infrastructure and configuration troubleshooting
  • Monitoring network security to detect and respond to potential threats and vulnerabilities
  • Be able to take on tasks through the ticketing system and seeing it through to the end
  • Ability to handle multiple tasks and juggle multiple clients' needs at one time
  • Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
  • Potential to visit clients on-site as required
  • Being a team player and always prepared to help when needed.
  • Participate in an on-call rotation to support after-hours and weekend operational needs

**What We Are Looking For**

  • Minimum of 3 years working for/within an MSP
  • 2-3 years of experience with configuring Microsoft Azure infrastructure
  • 3 years of Microsoft Office 365 - System-level administration
  • Required AZ-104 Certification or equivalent experience
  • Able to work independently in a fast-paced environment without constant supervision
  • High level of professionalism
  • Lifelong learner
  • Great communication skills and understanding of business value
  • Preferred - Experience with ConnectWise Manage and Connectwise Automate
  • Preferred -Networking infrastructure

**Why Work at MSP Corp**

  • Benefits package.
  • Dynamic work environment.
  • Opportunities for growth and training.