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IT Support Technician L2

2 weeks ago

Richmond, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Support Technician L2**to join our MSP Corp. West team.

**About the Role**

**Location**: Richmond, BC

**Schedule**: Monday to Friday, 40 hours per week, 8:00 a.m. - 5:00 p.m.

**Work Mode**: On site

**What You Will Do**
- Being able to manage 15-20 clients for tier-2 level support
- Act as a middleman for tier 1 & 2 colleagues by providing expertise and guidance
- Providing excellent customer service skills and the ability to go above and beyond for our clients
- Infrastructure and configuration troubleshooting
- Monitoring network security to detect and respond to potential threats and vulnerabilities
- Be able to take on tasks through the ticketing system and seeing it through to the end
- Ability to handle multiple tasks and juggle multiple clients' needs at one time
- Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
- Potential to visit clients on-site as required
- Being a team player and always prepared to help when needed.
- Participate in an on-call rotation to support after-hours and weekend operational needs

**What We Are Looking For**
- Minimum of 3 years working for/within an MSP
- 2-3 years of experience with configuring Microsoft Azure infrastructure
- 3 years of Microsoft Office 365 - System-level administration
- Required AZ-104 Certification or equivalent experience
- Able to work independently in a fast-paced environment without constant supervision
- High level of professionalism
- Lifelong learner
- Great communication skills and understanding of business value
- Preferred - Experience with ConnectWise Manage and Connectwise Automate
- Preferred -Networking infrastructure

**Why Work at MSP Corp**
- Benefits package.
- Dynamic work environment.
- Opportunities for growth and training.