IT Support Technician L2

2 weeks ago

Richmond, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Support Technician L2**to join our MSP Corp. West team.

**About the Role**

**Location**: Richmond, BC

**Schedule**: Monday to Friday, 40 hours per week, 8:00 a.m. - 5:00 p.m.

**Work Mode**: On site

**What You Will Do**
- Being able to manage 15-20 clients for tier-2 level support
- Act as a middleman for tier 1 & 2 colleagues by providing expertise and guidance
- Providing excellent customer service skills and the ability to go above and beyond for our clients
- Infrastructure and configuration troubleshooting
- Monitoring network security to detect and respond to potential threats and vulnerabilities
- Be able to take on tasks through the ticketing system and seeing it through to the end
- Ability to handle multiple tasks and juggle multiple clients' needs at one time
- Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
- Potential to visit clients on-site as required
- Being a team player and always prepared to help when needed.
- Participate in an on-call rotation to support after-hours and weekend operational needs

**What We Are Looking For**
- Minimum of 3 years working for/within an MSP
- 2-3 years of experience with configuring Microsoft Azure infrastructure
- 3 years of Microsoft Office 365 - System-level administration
- Required AZ-104 Certification or equivalent experience
- Able to work independently in a fast-paced environment without constant supervision
- High level of professionalism
- Lifelong learner
- Great communication skills and understanding of business value
- Preferred - Experience with ConnectWise Manage and Connectwise Automate
- Preferred -Networking infrastructure

**Why Work at MSP Corp**
- Benefits package.
- Dynamic work environment.
- Opportunities for growth and training.

  • Onsite IT Field Tech L2 — Growth, 40h, Benefits

    4 weeks ago

    Richmond Hill, Canada MSP Corp Full time

    A technology services provider is seeking an IT Field Technician L2 to provide on-site support to customers in Richmond Hill, Ontario. The successful candidate will diagnose and resolve technical issues related to hardware, software, and network systems. This role requires strong problem-solving abilities, communication skills, and a solid technical...

  • Technician, Line Service

    2 weeks ago

    Richmond, Canada Signature Flight Support Full time

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. A Line Service Technician...

  • User Support Technician

    2 weeks ago

    Richmond Hill, Canada Asia Link Computer Inc. Full time

    _**Asia Link Computere Inc. is hiring User Support Technician to join our team.**_ - Job Types: Full-time, Permanent_ - Working hour: 30 hours/week _ - Employment Start: as soon as possible_ - Employment Vacancy: 1_ **Work Location Information** - 45a West Wilmot St.. Suite 5-6, Richmond Hill, ON L4B 1K1_ **Job requirements** **Languages** -...

  • Volunteer IT Support

    4 weeks ago

    Richmond Hill, Canada Volunteer Success Full time

    A volunteer organization is seeking an IT Support Technician to provide technical assistance in their Youth Volunteer Connects Program. This role includes troubleshooting user issues, maintaining IT systems, and collaborating with vendors. Ideal for students or creative individuals looking to enhance their skills while contributing meaningfully. The position...

  • Volunteer IT Support

    4 weeks ago

    Richmond Hill, Canada Volunteer Success Full time

    A volunteer organization is seeking an IT Support Technician to provide technical assistance in their Youth Volunteer Connects Program. This role includes troubleshooting user issues, maintaining IT systems, and collaborating with vendors. Ideal for students or creative individuals looking to enhance their skills while contributing meaningfully. The position...

  • Volunteer IT Support

    4 weeks ago

    Richmond Hill, Canada Volunteer Success Full time

    A volunteer organization is seeking an IT Support Technician to provide technical assistance in their Youth Volunteer Connects Program. This role includes troubleshooting user issues, maintaining IT systems, and collaborating with vendors. Ideal for students or creative individuals looking to enhance their skills while contributing meaningfully. The position...

  • Desktop Support Technician

    2 weeks ago

    Richmond, Canada Teck Resources Limited Full time

    **Description**: As Canada’s largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to the...

  • Information Technology

    5 days ago

    Richmond Hill, Canada Dental IT Corporation Full time

    Education: - Expérience: **Education**: - College/CEGEP - or equivalent experience **Experience**: - 5 years or more **Financial benefits**: - Bonus - Mileage paid - Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 to 44 hours per week

  • Desktop Support Technician

    7 days ago

    Richmond Hill, Canada Tesla Full time

    What to Expect Tesla is currently seeking a technical Desktop Support Technician to join our team in Richmond Hill, Ontario, Canada. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities,...

  • IT Production Operations Support Technician

    1 week ago

    Richmond, Canada Core-Mark Canada Full time

    **We Deliver the Goods**: - Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more - Growth opportunities performing essential work to support food distribution - Safe and inclusive working...