Night Auditor/front Desk Agent

1 week ago

Leduc, Canada wyndham garden edmonton airport Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information to guests about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and room assignments
- Maintain a neat and organized front desk area
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

- Previous experience in a front desk or customer service role preferred
- Excellent communication and interpersonal skills
- Ability to speak multiple languages is a plus
- Strong problem-solving abilities and attention to detail
- Knowledge of hotel operations and phone systems
- Familiarity with hospitality industry standards and practices

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional customer service will contribute to creating a positive experience for our guests. If you are passionate about the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you.

**Job Type**: Part-time

Pay: $16.00-$17.50 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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