Visual Merchandise Manager

2 weeks ago

Richmond, Canada OAK+FORT Full time

Since our inception in 2010, OAK + FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.

**RESPONSIBILITIES**

**Sales Generation**
- Meet minimum sales requirements based on store volume
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Build and manage client relationships through client database recording
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
- Provide industry knowledge through awareness of products and prices in the market
- Drive sales through OAK+FORT eCommerce purchases and social media platforms
- Maximize sales during special events and customer services
- Process cash desk operations with engagement, efficiency, and accuracy
- Respond and appropriately resolve customer complaints and service opportunities

**Staff Development**
- Build our team by welcoming and supporting onboarding of new employees
- Build and maintain relationships with store team, peers, and relevant partners
- Support development of high performing staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Inspire and motivate team through demonstrating leadership qualities
- Initiate and communicate team objectives and updates with Managementand District Visual Merchandiser
- Ensure staff are adhering to OAK+FORT Sales Culture and service expectations

**Store Functionality**
- Participate in execution of floor management as needed
- Utilize merchandising skillset through understanding of product density, adjacencies, and customer flow
- Promote brand aesthetic through ability to creatively merchandise
- Ensure the right quantity of stock is in the right place at the right time through strategic merchandising
- Maintain proper presentation of merchandise in accordance to corporate directives
- Efficiently and accurately support with shipping and receiving of merchandise
- Perform inventory counts upon corporate office direction
- Participate in stock room set-up and organization
- Track product arrivals and store capacity based on corporate linesheets, update management team and District Visual Merchandiser
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
- Adhere to loss prevention policies to prevent external and internal theft

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