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Claim Advisor, Homeowner
2 weeks ago
**Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. **Role Designation**: Home-Based Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back **Job description**: Our team is growing and we are actively looking to hire a Claim Advisor - Homeowner. Reporting to the Manager, Property Claims. The Claim Advisor, Homeowner position is technical in nature and focused on homeowner claim handling. **Accountabilities**: Interpret insurance policy wording, determine policy coverages and set reserves on all claims assigned Investigate, negotiate and settle homeowner claims or moderate to high complexity by telephone and/ or by written correspondence Comply with best practices as set out in Allstate policies and procedures Adhere to legislative and regulatory requirements Ensure files are thoroughly documented Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority Set and define customer service expectations Take ownership and accountability to solve customer problems Maintain a caseload reflective of a Claim Advisor, Homeowner Communicate and interact with claimants, vendors and other insurance companies in a professional manner Work collaboratively with a team of Homeowner Adjusters and Claims Assistants **Qualifications**: Minimum of 1-2 years relevant Claim Advisor experience Strong time management and organizational skills as well as the ability to work in a fast paced environment Strong critical thinking skills to identify strengths and weaknesses of claim Strong written and verbal communication skills with a commitment to providing outstanding customer service Ability to work independently and as part of a collaborative team environment **Bonus Qualifications**: Post-secondary education is preferred Completion of CIP designation or desire to pursue is preferred Prior insurance experience and knowledge in automobile and property claims preferred Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
