IT Infrastructure Analyst

**About GLS**:
GLS Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.

We've taken our unique but proven business model stateside, where we intend to shake up the market with a truly combined express parcel, premier less-than-truckload (LTL), dedicated and freight brokerage offering that's faster and more flexible than our competitors'.

We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.

**Position Overview**:
**Key Responsibilities**:

- Manage and optimize IT infrastructure, focusing on Fortinet, VMware, and Microsoft, including cloud services such as Microsoft (Azure/M365) and Amazon (AWS/S3).
- Administer and fine-tune LAN/WAN, routers, switches, and firewalls, particularly Fortinet devices.
- Maintain and configure server operating systems, virtualization platforms, and Microsoft or Amazon cloud solutions.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Proactively monitor and enhance system and network performance, leveraging Fortinet and Azure tools.
- Implement and maintain robust security measures, utilizing Fortinet firewalls and Azure security features.
- Create comprehensive documentation and reports for infrastructure configurations, procedures, and incidents.
- Collaborate with cross-functional teams on IT infrastructure projects, utilizing Fortinet and Azure resources.
- Evaluate emerging technologies and recommend solutions to optimize infrastructure, particularly within the Fortinet and Microsoft Azure ecosystems.

**Qualifications and Skills**:

- Bachelor's degree in computer science, information technology, or relevant experience.
- Proven experience as an IT Infrastructure Analyst or similar role for 3-5 years
- Relevant certifications, emphasizing Fortinet (e.g., Fortinet NSE) and Microsoft Azure (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert) certifications.
- Strong knowledge of network protocols, server operating systems, virtualization technologies, and storage systems.
- Proficiency in network administration, including LAN/WAN configuration, VLANs, VPNs, and routing protocols, particularly with Fortinet devices.
- Experience with system administration, including server setup, configuration, and maintenance (Windows, Linux, or Unix), with expertise in Microsoft Azure cloud solutions.
- Familiarity with security concepts and best practices, including Fortinet firewalls, intrusion detection systems, and Azure security features.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex infrastructure issues.
- Excellent communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
- Project management skills to plan and execute infrastructure projects within defined timelines and budgets.

**EEO Commitment**:
Pay: $100,000.00-$115,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Work Location: In person