Accounts Receivable Clerk

Position Overview
We are currently seeking a customer-focused Accounts Receivable Clerk to join our team. This full-time position follows a hybrid schedule (in office Monday to Wednesday, remote Thursday and Friday) with regular hours of 8:00 a.m. to 5:00 p.m.
This position requires full bilingual fluency in French and English—both spoken and written—to effectively support our customers and internal partners across Canada.
This opportunity offers a supportive work environment, strong mentorship, and clear room for growth within our finance organization—all while maintaining a healthy work-life balance.
**This position can be based out of**:

- Gormley, ON
- Montreal, QC

Key Responsibilities
Cash Processing
- Processes incoming payments by verifying and entering transactions from bank lockbox, EFT, local deposits, and any other applicable
- payment methods.
- Reconciles payment transactions and the Accounts Receivable Ledger to ensure that all payments are accounted for and properly
- posted
- Assists in complex reconciliations and discrepancies, posting adjusting entries as required to resolve issues
- Maintains up to date and accurate records of all payment transactions and posts adjusting entries as needed to correct discrepancies

Collections & Customer Relations
- Perform daily review of the Accounts Receivable assigned delinquent accounts and investigate all invoices that are past due.
- Liaise with internal and external stakeholders to identify the underlying cause of unpaid invoices and try to achieve resolution before escalating to Director Credit and Collections.
- Work with appropriate teams to gather documents to assist in payment or customer dispute resolution.
- Maintain all documentation related to payment disputes on Teams channel if further escalation is required.
- Assist customers by providing required documentation and negotiating payment plans as required
- Provide detailed analysis of overdue receivables and efforts extended towards resolution as well as recommend accounts for additional escalation to the Director Credit and Collections.

Other Responsibilities
- Assist with completion of master data forms for the creation and adjustment of new and existing customer accounts.
- Handles customer inquiries and processes credit card payments in both French and English as required
- Determine if orders should be released, and if further consideration is required, escalate to the credit analyst for additional review.
- Ensures the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
- Performs other duties as assigned

**Qualifications**:

- College Diploma in an accounting related field or equivalent experience.
- 2+ years of related experience in accounts receivable or finance.
- Fully bilingual in French and English (spoken and written) — essential for this role.
- Excellent communication skills; able to articulate clearly and professionally.
- Receptive to feedback, coaching, and ongoing learning.
- Strong attention to detail, organization, and problem-solving abilities.
- Proficiency with Microsoft Office (Excel, Word); SAP experience an asset.

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

- Extended health and dental coverage
- Life insurance and accidental death & dismemberment (AD&D)
- Short-Term and Long-Term disability coverage
- Competitive compensation
- Annual Profit Share Program
- Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
- Company Share Purchase Program with 25% Company contribution match
- Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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