Mgr. Professional Development

**SUMMARY** The Manager, Professional Development encompasses a broad set of responsibilities and relationships to ensure the proper development and delivery of, in-person, online, and on-demand training for Canadian internal auditors at all stages of their career. With the breadth of stakeholders involved, from Canadian volunteer committees, coordination with The IIA headquarters (HQ) staff counterparts and support departments as well as Canadian Chapter Program Chairs, the Manager, Professional Development is responsible to ensure that in-person, online and on-demand training (both live/facilitated and self-directed) are aligned with member needs, planned, managed, and delivered in accordance with financial and other goals. This also includes the strategic support of The IIA’s certification designations and certificate programs. Working closely with the Senior Director, Product Management, at The IIA Headquarters (HQ) and their team, this position requires that the Manager, Professional Development schedules and develops relevant content for Canadian training, while maintaining close monitoring of all aspects of delivery, such as analyzing and reporting performance, and adjusting plans to ensure attainment of member needs. Learning content will be offered and delivered in both English and French. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Identify and lead the development of a growth strategy for training and certification programs for the Canadian Operations with a focus on providing and growing valuable products and services to meet the unique needs of the Canadian market. - Develop conference program content for in-person and virtual conference attendees at the IIA’s Canadian Annual National Conference that meets the needs of internal auditing professionals at various competency levels representing a variety of industries and meets or exceeds budgeted revenue goals. - Lead the Canadian Program Committee for the IIA’s Canadian Annual National Conference including volunteer management, Professional Conference Organizer (PCO), documentation, and driving effective collaboration. - Manage the speaker submission process including management of the database, reporting and communications to internal teams, and follow up communication to those who submit proposals. - Create project plans in Smartsheet, including defining timelines and deliverables for conference content program development tasks and other large projects. - Develop executive summaries and dashboards to drive communication about the status of program development and projects. - Partner with Member, Competency & Learning (MC&L) Operations team, Marketing, Finance, IT and other internal teams to support a successful delivery of conferences, webcasts and other learning products. - Monitor and evaluate feedback through evaluations, discussions with facilitators and volunteers along with other attendee feedback to implement continuous process improvements. - Collaborate with Marketing team to review all marketing collateral related to learning products for the Canadian audience to ensure accuracy. - Propose and manage an annual budget with revenue targets, operational costs, KPIs and KRIs, including tracking performance to these goals. - Plan and execute the delivery of a schedule of learning products for a Canadian audience, aligning with other training offered by HQ, Canadian Chapters, and Specialty Centers, coordinating with multiple internal stakeholders, such as Events, Marketing, Sales, Chapter Relations, Finance, Web Operations, and other Canadian and HQ services. - Provide an analysis of the training catalog, taking account of historical Canadian performance, facilitator and participant feedback, market trends, competitor activity, and revenue goals. - Provide regular and structured input into the oversight of course maintenance and development through the Member Competency & Learning team (MC&L) to ensure the training course portfolio continues to meet the needs of the Canadian market and support financial targets. - Manage the fulfilment of the Certified Internal Audit (CIA) training courses in close collaboration with the third-party vendor, the Member Competency & Learning (MC&L) team, Marketing, and Customer Relations, and provide regular reports on performance to meet targets. - Drive the development and delivery of Canadian Thought Leadership that will add value to existing North American and Global research publication. - Engage additional volunteer, staff and Canadian Chapter inputs and other resources as required, including external contractors and technical producers, to support the delivery of the agreed program. - Manage the French translation of learning products. - Up to 20% travel may be required. - Other duties as assigned. **QUALIFICATIONS** To perform this job successfully, an individual must have: - >5 years’ experience managing the delivery of professional training in an online/digital environment to a globa