Lead Renewals Account Representative

3 days ago

Richmond Hill, Canada Open Text Corporation Full time

**Req id**:30525- Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**What is the role?**What you will be doing**:

- Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
- Trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
- Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
- Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
- Subject matter expert in systems and process used by the members of the team - including but not limited to - Assure, ITSM, Contract Repository, Applicable SOPs.
- Primary escalation point for first level issues encountered by team members - including but not limited to - issues with Assure, ITSM, interpretation of SOPs - and supports both leadership and the Maintenance Renewal Specialists.
- Plans and assists with onboarding, training and development of new hires and coaching/mentoring of existing team members
- Helping to identify opportunities for additional knowledge or training, the internal/external landscape
- Responsible for understanding and sharing roadmap information with the team
- 3+ years’ experience working within the OpenText Renewals organization.
- University/College degree within a related discipline or equivalent work experience
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
- Strong desire in establishing and maintaining strong relationships with client
- Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
- Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
- Track record of autonomy, ownership and execution
- Strong ability to multi-task and prioritize work effectively
- Proven experience working in a fluid environment that is ever growing and changing
- Proven ability to manage customer interactions and provide remediation for articulated issues.
- Solid understanding of internal teams, policies and procedures to ensure a frictionless experience for our customers and internal stakeholders.
- Ability to operate in confidence, with integrity when dealing with sensitive information.- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

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