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Technician - Lead Hand

3 weeks ago

West Vancouver, Canada Hollyburn Country Club Full time

**About Us**

Hollyburn Country Club - _A Private, Family Club_

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

**Our Values**
- Community - Foster strong connections and a sense of belonging.
- Respect - Uphold a culture of courtesy and mutual respect.
- Hospitality - Deliver exceptional service in everything we do.
- Evolve - Embrace change and strive for continuous improvement.
- Magic - Create memorable experiences that go above and beyond.

**Position Summary**

Under the direction of the Engineering Manager, the Technician - Lead Hand plays a key role in ensuring the safe and effective operation of the Club and its facilities, both indoor and outdoor. This role involves coordinating and supervising the Engineering department’s staff while performing maintenance tasks, repairing equipment, procuring parts and services, and managing inventory and supply levels.

The Lead Hand is also responsible for training staff and assisting in the development and implementation of policies and operational procedures. Additionally, they are expected to provide expertise in handling escalations related to facility operations.

**Position Responsibilities**
- Technical Knowledge & Expertise - 40%_
- Detailed knowledge of building systems.
- Knowledge and experience using CMMS systems.
- Ability to read and understand machine or shop drawings.
- Strong mechanical and electrical aptitude to understand equipment workings and parts requirements.
- Safe and efficient operation of all ice-making equipment, including Zamboni, Olympia, edgers, etc.
- Safe operation of the facility’s systems, including, but not limited to, mechanical, electrical, plumbing, and HVAC.
- Upkeep and safe operation of an ammonia ice plant and related ice surfaces.
- Organizational & Time Management Skills - 30%_
- Superior time management skills, detail orientation, multitasking skills, and the ability to prioritize tasks with mínimal supervision.
- Use our Computerized Maintenance Management System (CMMS) to effectively track and communicate work requests and work performed by you and the team.
- Prepare reports and maintain records as required.
- Communication & Collaboration - 30%_
- Excellent communication skills for effective collaboration and client/team interaction.
- Capability to work in a team environment with internal departments, external partners, and diverse personalities in a manner that promotes positive relationships.
- Schedule, assign work, develop and deliver training, evaluate, mentor, and motivate the Engineering department staff.
- Exceptional problem-solving skills.
- Capability to resolve problems with staff or patrons and refer to management when appropriate.

**Skills & Qualifications**
- Willingness to obtain, at minimum, an Ice Facility Operator (IFO) Power Engineering certification within 6 months
- Willingness to obtain, at minimum, a Pool Operators Level 1 Certificate within 6 months
- Willingness to go through Hollyburn Country Club’s internal Ice Resurfacer program to obtain an Ice Resurfacer Operator Certificate, regardless of prior experience, within 3 months
- Ability to operate ice-making, refrigeration, and resurfacing equipment
- Proficiency in using a variety of hand and power tools for maintenance and repair tasks
- Related experience in a similar role within a maintenance environment or a combination of education and experience sufficient to perform the required duties
- Competent knowledge of trades including plumbing, HVAC, pool maintenance, carpentry, electrical, and painting.
- Physical ability to perform demanding tasks and work in various environments.
- Must be able to lift 50 pounds safely
- Prior experience in a supervisory or management role

**Perks & Benefits**
- Competitive Compensation
- Comprehensive Benefits Package
- Employer Contribution Matching Pension Plan
- Paid time-off
- Free on-site parking
- On-duty staff meals (taxable benefit for full-time and part-time employees only)
- Company events
- Sports Boutique discount
- Discounted or free food

**Working Conditions**:

- This position operates 100% on-site
- Regular evenings or weekend work may be required during peak periods or special events
- Own transportation is an asset as public transportation is not frequent to/from the Club
- Hours: 2:00 pm - 10:00 pm (Wednesday - Sunday)

**Additional Information**

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other proh