Building Manager

3 days ago

Regina, Canada Towers Realty Group Full time

**Job Title: Building Manager**
**Company: Towers Realty Group Ltd.**

**Description**:The Building Manager is a key position within Towers Realty Group as they are tasked with building and maintaining relationships with our Residents, assisting in the effective and efficient retention of existing Residents and ensuring that Resident issues are handled in a timely and professional manner.

**Responsibilities**:

- Setting high customer service standards & ensuring positive resident relations and resident satisfaction
- Collect rent and follow up on defaults
- Answer and deal with Resident Complaints
- Inspections of vacant and upcoming suites
- Lease and show suites
- Prepare and deliver bank deposits
- Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Schedule maintenance, painters and cleaners
- Complete move in and move out reports and inspections
- Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
- Conduct Customer Satisfaction surveys to inbound and outbound Residents
- Updating Resident database (Yardi)
- Update and maintain accuracy of information of resident files and lease documentation
- Ensure service of documents and annual inspections are dealt with as per Towers policies and local Residential Tenancy Act
- Following up on or inputting Resident Retention related work orders
- Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required.
- Back up to Leasing Agent as needed
- Other Resident and customer service related duties as assigned by the Property Manager
- Other duties as assigned;
- Have a professional appearance, pleasant demeanor, and positive attitude
- Proven experience in successfully dealing with and resolving conflict
- Previous experience in Customer Service and performing administrative functions
- Have a valid driver’s license
- Be willing and able to work irregular hours including evenings and weekends
- Possess excellent English communication skills,
- Be highly organized, and capable of meeting deadlines in a busy and high pressure environment
- Able to take direction and work independently as well as part of team
- Is a self-starter and capable of multi-tasking
- Able to provide a criminal record check free of relevant convictions

**We thank all who apply, but only those selected for interview will be contacted. No phone calls please**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

**Experience**:

- Customer service: 1 year (preferred)
- Property management: 1 year (preferred)

Work Location: In person

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