Customer Service Coordinator
24 hours ago
**About us**
Spa-Tech is a Service and Retail Store that offers Hot Tub, Pool and Swim Spa Services.
Job description
**Duties and responsibilities include but are not limited to**:
- Be able to make bookings over the phone
- Check and update daily schedules
- Receive incoming calls and correspondence from the customer
- Document the needs of the customer, capturing key information required to assess and schedule any service work.
- Set up schedules, participate in keeping track of daily services, input information from paper documents into a computer file
- Creating work orders
- Charging credit cards
- With assistance from appropriate technical personnel as required, determine required spare parts for the upcoming work
- Expedite delivery to meet commitments to the customer
- Be creative, think of new and easy ways to keep track of, or file important information
- Multitask between front store sales and service
**Qualifications include**:
- Ability to be resourceful and proactive in dealing with issues that may arise
- Excellent communication skills, both written and verbal
- Ability to organize, multitask, prioritize and work under pressure
- Experienced user of Microsoft Office suite of programs (Word, Excel, Outlook)
- Honest, responsible and reliable
- Ability to handle stress and problem solve
- Willing to work in a store environment
- Previous knowledge of hot tubs and/or swimming pools is a bonus but not required
**Salary**: From $18.00 per hour
- How many years of receptionist experience do you have?
- Do you speak English?
**Job Types**: Full-time, Permanent
**Job Types**: Permanent, Full-time
**Salary**: From $32,079.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
COVID-19 considerations:
All Customers are required to wear a mask. Associates are also wearing a mask
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work remotely:
- No
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Spruce Grove, AB T7X 2H4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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