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Game Facilitator

2 weeks ago

Burlington, Canada Activate Games Full time

DESCRIPTION OVERVIEW

Game Facilitators at Activate work under the direction of the General Manager and Supervisors. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility.

Shifts can start as early as 9 am and end as late as 1 am. Availability must include a minimum of 2 weekday shifts and 1 weekend shift.

This is a part-time position. There are no direct reports for the Game Facilitator; however, they are instrumental in the success of the business and the customer experience.

SUMMARY OF DUTIES AND RESPONSIBILITIES

Game Facilitation
- Be professional in thought, language, and action.
- Exemplify excellence in facilitation, giving customers a great experience.
- Brief new groups thoroughly but concisely prior to the start of their experience.
- Observe customers in the gaming area and providing an explanation, if necessary.
- Participating with customers in games if needed to ensure customers have an excellent experience.
- Monitor and be attentive to game play, giving timely aid as necessary.
- Handling any malfunctions with support of the Supervisors
- Maintain a clean and comfortable work environment.

Check-In Facilitation
- Warmly greet customers when entering or leaving establishment.
- Verify appointment times and explain the check-in process.
- Handle Debit interact, credit, or gift card transactions with customers.
- Input goods and admissions and collect payments.
- Issue receipts, and wristbands.

Facility Maintenance
- Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
- Painting around main facility, as needed.
- Aiding Supervisor in checking inventory of merchandise.
- Resetting and disinfecting wristbands.
- Cleaning and disinfecting available lockers and lounge.
- Notifying supervisors immediately of game failures or malfunctions.
- Touching up equipment; gluing props, and other unskilled tasks.

QUALIFICATIONS
- 1 year of customer service experience considered an asset.
- Must be flexible and available to work evenings, weekends, and holidays
- Strong communication skills, multi-tasking, and time management skills.
- Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
- Must be willing to work various shifts starting as early as 9am and ending as late as 1am. Managers will work within given availability