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Frontline Support Worker
2 weeks ago
Frontline Support Worker
PART-TIME, 20 HOURS
Join our team as a Frontline Support Worker at SWAN
**ABOUT US**:
**ABOUT THE OPPORTUNITY**:
As the Frontline Support Worker at SWAN, you will be central to SWAN’s Programs. Reporting to Program Manager, you will:
- Prepare outreach supplies, special requests, and gifts for distribution at the SWAN office.
- Provide outreach via Modo to the sites that SWAN supports.
- Consolidate statistics from both volunteer and staff outreach and compile them into an outreach report.
- Assists with the creation and distribution of program documents.
- Provide on-call and in-person support to SWAN’s volunteers.
- Assist with the planning of outreach team and volunteer meetings and events.
- Facilitates mobile testing by delivering kits and providing support for dried blood spot testing and follow-up treatments as needed.
- Provide client-centered services, advocacy, and case management to the people we support, including referrals and accompaniments.
- Collaborate and advocate with health and social service providers to reduce barriers to community services.
- Assist in managing and promoting SWAN’s abuser alert system.
**DESIRED QUALIFICATIONS**:
- Experience in a social services setting is an asset.
- Experience in creating inclusive, welcoming spaces for volunteers and clients is an asset.
- Experience working with staff in a bilingual environment is an asset.
**CORE COMPETENCIES**:
- Full professional English proficiency.
- Fluent in Mandarin (speaking, listening, reading, and writing).
- Proficiency in Cantonese or Japanese is an asset.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work both collaboratively and independently.
- Ability to adhere to standards of confidentiality, ethical service delivery, and professional boundaries.
- Ability to communicate clearly and build relationships of trust, including with people with different identities and lived experiences.
- Ability to lift boxes up to 50lbs.
**HOURS AND WORK LOCATION**:
- Hours: 20 hours per week, Monday to Friday, 4-8 hours a day, day shift, occasional evenings and weekends
- Location: Vancouver BC, SWAN Office and in the community
**COMPENSATION AND BENEFITS**:
- $23.58 to $25.34 an hour
- Benefits: 100% Employer-paid extended health, dental, and vision coverage, Employee-paid Long Term Disability
- Paid Time off: 3 weeks vacation, pro-rated, plus paid time off over the winter holiday season; Lunar New Year, Easter Monday, Indigenous Peoples Day, all BC statutory holidays; an additional floating religious/cultural observance day; and up to 7 annual wellness days, pro-rated
- Professional development opportunities
**HOW TO APPLY**:
