Frontline Support Worker

1 day ago

Vancouver, Canada SWAN Vancouver Full time

Frontline Support Worker
PART-TIME, 16 HOURS
FIXED TERM FROM NOVEMBER 1, 2025 to JANUARY 31, 2027
Join our team as a Frontline Support Worker at SWAN
**ABOUT US**:
**ABOUT THE OPPORTUNITY**:
As the Frontline Support Worker at SWAN, you will be central to SWAN’s Programs. Reporting to Program Manager, you will:

- Prepare outreach supplies, special requests, and gifts for distribution at the SWAN office.
- Provide outreach via Modo to the sites that SWAN supports.
- Consolidate statistics from both volunteer and staff outreach and compile them into an outreach report.
- Assists with the creation and distribution of program documents.
- Provide on-call and in-person support to SWAN’s volunteers.
- Assist with the planning of outreach team and volunteer meetings and events.
- Facilitates mobile testing by delivering kits and providing support for dried blood spot testing and follow-up treatments as needed.
- Provide client-centered services, advocacy, and case management to the people we support, including referrals and accompaniments.
- Collaborate and advocate with health and social service providers to reduce barriers to community services.
- Assist in managing and promoting SWAN’s abuser alert system.

**DESIRED QUALIFICATIONS**:

- Experience in a social services setting is an asset.
- Experience in creating inclusive, welcoming spaces for volunteers and clients is an asset.
- Experience working with staff in a bilingual environment is an asset.

**CORE COMPETENCIES**:

- Full professional English proficiency.
- Fluent in Japanese (speaking, listening, reading, and writing).
- Proficiency in Mandarin or Cantonese is an asset.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work both collaboratively and independently.
- Ability to adhere to standards of confidentiality, ethical service delivery, and professional boundaries.
- Ability to communicate clearly and build relationships of trust, including with people with different identities and lived experiences.
- Ability to lift boxes up to 50lbs.

**HOURS AND WORK LOCATION**:

- Hours: 16 hours per week, Monday to Friday, 4-8 hours a day, day shift, occasional evenings and weekends
- Location: Vancouver BC, SWAN Office and in the community

**COMPENSATION AND BENEFITS**:

- $25.55 to $27.50 an hour
- Time off: 3 weeks vacation, pro-rated, plus time off over the winter holiday season; Lunar New Year, Easter Monday, Indigenous Peoples Day, all BC statutory holidays; and an additional floating religious/cultural observance day.
- Professional development opportunities

**HOW TO APPLY**:

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