Quality and Risk Specialist

Job Description:
Are you a dynamic Quality and Risk professional with a passion for quality, safety and risk management? Do you thrive in fast-paced collaborative settings? Are you interested in a role where your knowledge will have an impact on healthcare transformation in Ontario?

**If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals.**We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Reporting to the Manager, Quality & Risk, the Quality and Risk Specialist supports an integrated approach to quality, safety and risk management, organizational performance and continuous improvement to achieve the best possible performance outcomes.

The Quality and Risk Specialist is an organizational resource for risk management and patient safety issues. The position identifies, monitors, trends and reports on areas of quality, risk, and patient safety and supports implementation of related procedures and programs.

The focus is on supporting the delivery of exceptional care - in alignment with our organization’s values. The work of the Quality & Risk Specialist is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with external stakeholders.

**What will you do?**
- Support the implementation, maintenance and improvement of the organization’s quality, safety and risk management program(s) and framework(s)
- Develop, implement and maintain documentation, tools and resources to support the provincial quality, safety and risk management program(s), as required
- Promote and provide formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
- Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as needed
- Support, co-ordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which include, but is not limited to the event reporting system and patient & caregiver experience surveys
- Monitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments, in the event reporting system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff as appropriate.
- Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required; including the development and implementation of recommendations arising from an incident/quality of care review
- Act as a resource/consultant for OHaH staff related to risk management and patient safety issues, promoting a culture of safety and risk awareness across the organization
- Support and provide guidance to staff on complex cases, consent and capacity issues, legislation, legal claims and other legal matters, and escalate as appropriate
- Assist with development and implementation of policies and procedures related to patient safety, and risk management
- Participate on working groups, committees and projects involving quality improvement and risk management
- Support the local Infection Prevention and Control (IPAC) practices, policies and procedures
- Establish and maintain effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
- Promote and support use of the Ethical Framework across the organization
- Communicate and work in collaboration with Quality & Risk team members and/or colleagues in other departments as needed within Ontario Health atHome and provincially; and with external stakeholders, such as service provider organizations

**What must you have?**
- Undergraduate degree; risk management and/or patient safety certification
- Formal training in quality improvement methodologies and framework an asset
- 1 - 3 years of experience in quality, risk management and patient safety and 3 - 5 years of related work experience within healthcare sector
- Knowledge of relevant legislation including but not limited to Healthcare Consent Act, Substitute Decisions Act, Connecting Care Act, Excellent Care for All Act
- Good understanding of the health care system, local health care sector(s), Ontario Health atHome over all pressures and trends
- Understanding of the Ontario Health atHome stakeholders with an understanding and commitment to quality service and best practice
- Knowledge of risk management app