Housekeeping Manager

7 days ago

Saskatoon, Canada Heritage Inn Hotel Full time

**This position will include**:
Implement and provide ongoing evaluation of the hotel standards and work performance procedures for the housekeeping and laundry departments

Thoroughly inspect rooms that are cleaned each day

Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met

Assist with hiring, training and supervision of all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process

Ensure work areas, equipment and laundry facilities are kept functional and orderly at all times

Assist with conducting performance evaluations of department staff and department staff meetings

Respond to guest concerns and complaints quickly and efficiently

Assist with the coordination of daily activities and schedules of all department staff

Keep work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department

**Who we are looking for**:
Shift and weekend work is required

Must be able to stand for long periods of time

Must wear a uniform as per hotel standards

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Must be honest and trustworthy

Must have well-groomed appearance at all times

Ability to work cooperatively with all hotel employees

Must know how to operate and perform routine maintenance on equipment in housekeeping and laundry department

Must have physical stamina to maintain a rigorous pace of work

May require some knowledge of basic computer operation

Housekeeping Certification may be required

**Skill Requirements**:
Excellent written and oral communication skills

Excellent organizational and supervisory skills

Must have the ability to handle and solve customer related concerns and complaints

**Knowledge and Training**:
Extensive knowledge of provincial labour standards regulations

Extensive knowledge of WCB regulations

Recruitment, Training and Evaluation

Short and Long-Term Planning

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation

Staff Coordination

Problem Solving

Discipline Maintenance and Conflict Resolution

Complete knowledge of WHMIS program

**Industry Experience**:
2 years of previous housekeeping experience is required.

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