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Customer Service Representative

3 weeks ago

Moncton, Canada Asurion Full time

**Job Description**:
**Customer Service Representative, Work at Home**

Working at home can be an ideal situation from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. It's time you got to know Asurion.

**You will**:

- Answer incoming calls from customers regarding their protection plan policies
- Walk customers through service request procedures when necessary
- Provide 1 call resolution
- Ensure all company required procedures are followed
- Provide pertinent and timely information to all customers

**REQUIRED QUALIFICATIONS**:

- At least 1 year of customer service experience
- Excellent customer service and communication skills
- PC literacy (Windows, web navigation) and 25 WPM typing skills
- Must be able to work a flexible schedule
- Sales and retention experience is a plus

**PERKS**:

- Keep the same shift for 6 months
- Two weeks of vacation, three sick days and 7 Flex days yearly
- Two consecutive days off weekly
- Full benefits after 30 days
- Technical proficiency is a plus

**EARNING POTENTIAL**:

- Base hourly Rate (English): $15.80
- Base hourly Rate (Bilingual): $17.80
- Hourly incentive for hours worked after 5pm and weekend shifts: $0.50
- Monthly Bonus plan: Up to $600/month