Current jobs related to Customer Care Representative - London - The Vets
-
Customer Care Representative
3 days ago
London, Canada Dynacare Full timeJob Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s...
-
Customer Care Representative
5 days ago
London, Canada Dynacare Full timeJob Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s...
-
Customer Care Representative
2 days ago
London, Canada Speedy Transport Group Inc, Full time**Position Summary**: We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our London terminal. **Hours**: Monday to Friday Day Shift **Position Responsibilities**: - Carry out administrative activities associated with manifesting for various loads. - Establish work priorities, processing shipments to...
-
Customer Care Representative
7 days ago
London, Canada Dynacare Full timeDescription Position at Dynacare Job Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to...
-
Customer Care Representative
2 days ago
London, Ontario, Canada Carrières Dynacare Full timeDescription Poste chez Dynacare Job Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an...
-
Customer Care Representative
4 days ago
London, Ontario, Canada Dynacare Full timeDescription Position at Dynacare Job Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an...
-
Customer Care Representative
7 days ago
London, Ontario, Canada Dynacare Full timeDescription Position at Dynacare Job Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an...
-
Customer Care Representative
2 days ago
London, Ontario, Canada Dynacare Full timeJob Posting: Bilingual Customer Care Representative Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be...
-
Customer Care Representative
7 days ago
London, Canada Rainforest Sprinklers + Lighting Full time**Job Description - Customer Care Representative**: - Managing incoming calls and customer service inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Participate in ensuring the growth and profit goals of the company are met through service solutions - Promote add-on sales - Promote all products and service offered by...
-
Customer Care Representative
1 week ago
London, Canada Connect Hearing Full timeLondon, CanadaCustomer Care Representative **Why Join Our Team** - We're growing! Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands.- Within a learning culture, you are empowered to be your best every day. We are committed to cultivating a diverse and...
Customer Care Representative
2 weeks ago
**About Us**:
Launched in 2021, The Vets is redefining the veterinary industry because we believe healthy pets start with happy vets. Providing an alternative option to brick-and-mortar veterinary clinics, The Vets has introduced a new at-home service offering high-quality, fear-free care for pets, and a better quality of life for our unsung heroes - our veterinarians. Marrying state-of-the-art technology with a concierge approach to pet care, The Vets delivers a world-class experience for vets, pets and pet owners. The Vets currently operates in 16 US markets, has serviced over 35,000 pets and achieved a 3x higher NPS score than traditional veterinary services.
**About the Role**:
We are seeking experienced Customer Care Representatives (Customer Support) to work directly with pet owners to help them in the post-appointment stages with the Vets. Our CCR’s will be receiving and placing customer service telephone calls, answering support tickets. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing customer records, sharing status reports on customer service issues.
The Customer Care Representative is responsible for acting as a liaison for customers and the business and assists with complaints, errors, orders, cancellations, billing, and other queries.
**Responsibilities**:
- Responding promptly to customer inquiries, support tickets and tracking items needing follow-ups
- Processing Veterinarian canceling and rescheduling of existing customers using Salesforce CRM
- Act with a sense of urgency, but also treat the customer with a concierge type service level
- Keep detailed records of customer interactions, comments, and complaints
- Understanding the customer journey and providing coupons and storing records for customers that have engaged with the Support team for complaints, concerns, or that didn’t meet the customer’s expectations
- Communicating and coordinating with a high level of detail to internal colleagues and field teams as necessary
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Ability to work independently and be self-motivated
- Ask probing questions to understand customer issues and determine how best to resolve customer issues (internally and externally)
- Develop new routes for rescheduled appointments from active customers through our appointment routing software, that will enable efficient and logical travel itineraries
- Opportunity to make the world a better place for pets
**Skills and Qualifications**:
- Previous call centre experience as a support representative or other sales/customer service role essential
- Previous veterinary or pet industry experience a plus but not necessary
- Proven track record of successfully meeting and exceeding departmental goals that are calculated from survey results, personal and department metrics
- Must have an ability to listen/read, analyze, and interpret consumer feedback and relay clear, concise, and helpful information and insights back to the consumer and internal members of the organization
- Demonstrate exceptional practical problem-solving skills and an ability to effectively interpret and process a variety of instructions and requests provided in oral, written, diagrammatic forms
- Results-oriented with strong analytical and organizational skills
- Proficient in computer software; Salesforce CRM management and Google Suite experience a strong asset
- Shift work and some weekend shifts are required
**Salary & Benefits**:
- Full benefits after a 30-day probationary period
- PC/Laptop
- RRSP Contribution plan
- PTO + paid Stat Holidays
- Team lunches, events and more
The Vets is committed to hiring the best team possible to build the future of pet care. The Vets provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and national origin.
