Bereavement Care Coordinator

Scarborough Centre for Healthy Communities (SCHC) is dedicated to addressing the holistic health and wellness needs of the people of Scarborough. In order to remain a client-centered, integrated, engaged and proactive organization, we’ve continued to work closely with our community members, foster partnerships with initiatives that addressed pressing needs while setting new standards of excellence.

We are currently looking to hire a:
**Bereavement Care Coordinator**

**Permanent Part-Time.8 FTE (28 hours/week)**

The Bereavement Care Coordinator is responsible for the intake, assessment and service provision for clients coping with bereavement. They will be involved in case management and case consultations with other health professionals in Scarborough. They will ensure continuity of group programs and regular training, support and supervision of the Bereavement Care Volunteers. They will play a lead role in the development and maintenance of relationships with key stakeholders in the community.

**Reporting To**:
Manager, Community Health Teams

**Responsibilities**:
**1. Client intake & Assessment**
- Collect and enter referrals into the client database
- Make contact with client and their family where appropriate by the next working day
- Conduct the assessment and complete the required forms to initiate services
- Develop, implement, and regularly evaluate service delivery
- Share relevant information with group Bereavement Volunteers
- Maintain up-to-date case notes
- Follow up with clients as needed or identified by the Bereavement Care Volunteers
- Make referrals to other services as needed internally and externally
- Facilitate groups when needed.

**2. Volunteer Matching & Management**
- Together with the team, assess suitability of potential volunteers for front-line services
- Identify suitable client-volunteer matches
- Introduce the client to the volunteer
- Maintain monthly contact with all clients and matched volunteers and Facilitators
- Train and support volunteers for facilitating groups and one on one visits
- Collect, review and enter volunteers statistics into the database monthly.
- Keep abreast of issues in volunteers’ lives (e.g. absences, sickness, bereavement leaves)
- Participate in appreciation and recognition events
- Participate in support/educational activities for volunteers as needed
- Contribute to the quarterly newsletter for volunteers and stakeholders
- Coordinate the updating of the website in relation to client services
- Respond to and resolve formal and informal client and volunteer complaints and grievances.

**3. Office Administration**
- Ensure the collection of client and volunteer statistics is occurring regularly
- Review current forms and develop new forms when appropriate
- Develop, review, and distribute all client policies and procedures to volunteers and staff
- Prepare an annual report on the contributions of the bereavement care program to the community
- Ensure bereavement cards are sent to family/caregivers and volunteers as appropriate.

**4. Community Collaboration**
- Attend meetings and events in the community that enhance Scarborough Centre for Healthy

Communities Hospice program profile, ability to strengthen services and partnerships
- Build relationships with other individuals and agencies to provide strong referrals and case collaboration for more challenging situations
- Establish and maintain key relationships with doctors, mental health services, long-term care centers, memorial committees, social workers, funeral homes and others for the purpose of effective referrals and program development.
- Lead Bereavement Network

**5. Risk Management**
- Monitor risk management policies and procedures to ensure that programs and organization risks are minimized
- Evaluate the risks associated with each client and take appropriate action to control
- the risks
- Ensure the volunteers are able to work in safe, healthy and supportive environment in accordance with all appropriate legislation and regulations
- Ensure the clients have current information regarding their rights and our limitations
- Other duties as required.

**Requirements/Qualifications**

**Position Skills**:

- Regulated Health Professional in good standing with your respective college
- Undergraduate degree or college diploma in your respective discipline
- 3-5 years related experience
- Knowledge of life-threatening illness, hospice/palliative care philosophy, grief, and bereavement
- Experience with individual assessments and case management
- Experience with community development
- Experience working with volunteers.
- Knowledge of peer mutual support model
- Knowledge of computers and networking skills
- Excellent interpersonal, organization and team-building skills
- Excellent problem-solving, decision-making, and leadership skills.
- Working knowledge of a second language an asset

**Sectorial Knowledge**: Experience working in the non-profit sector. Strong understanding