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Records and Research Agent
2 weeks ago
**RECORDS AND RESEARCH AGENT**
Reporting to the Manager of Records, Research and Pension Services, the **Records and Research Agent**is tasked with managing a variety of verification processes, including ordering U.S. and international checks, Motor Vehicle Records (MVRs), commercial credit records and driving records. Additionally, the agent is responsible for conducting comprehensive searches for Bankruptcy, Litigation, Judgments, Tax Liens, Personal Property Security Act (PPSA) filings, and Criminal History.
**Responsibilities**:
To effectively support the delivery of high-quality services and meet client expectations as outlined in service contracts, the **Records and Research Agent** shall:
- Conduct international verifications, including credit checks, criminal and civil record assessments, and other relevant searches using advanced online databases.
- Manage assigned files, perform systematic follow-ups, and ensure the completion of all required verifications.
- Accurately publish the results of verifications in the system, ensuring that clients have access to the information for review.
- Adhere strictly to established deadlines.
- Ensure compliance with company confidentiality and security standards at all times.
- Foster and maintain positive relationships with co-workers and superiors.
- Keep equipment and the work environment clean and in good working condition.
- Seek advice from superiors for guidance on complex issues and report any problem situations.
- Perform other duties as assigned by supervisors to support departmental objectives and contribute to team success.
**Required Qualifications**:
**_Knowledge and Education_
- Hold a minimum of a high school diploma or an equivalent qualification from a recognized Canadian institution.
- Excellent oral and written communication skills in French. Knowledge of English is required to ensure effective communication with teams, colleagues, and external collaborators.
- Experience, Skills and Abilities_
- A minimum of one (1) year of experience in customer service.
- Proven ability to deliver exceptional customer service.
- Strong analytical and research skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), with the ability to effectively utilize these tools for documentation, data analysis, and communication.
- Excellent organizational skills, with the ability to work autonomously and maintain attention to detail.
- Ability to communicate research findings clearly and effectively.
- Strong verbal and written communication skills.
- Capable of working effectively both as part of a team and independently.
- Adaptable to working in a dynamic and evolving environment.
