Service Supervisor, Community Support Program:

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are currently seeking**:
**Service Supervisor, Community Support Program**

**Permanent Full-Time**

**What is the job?**

In this role, you will supervise, assign and monitor home support workers/homemakers. Conduct contractual field visit requirements for all clients. Conduct onsite service assessments, review service requests, care plans, scheduling and supervision of a team of Home Support Workers/Homemakers. You will participate in the HR hiring process of the HSW.

**Required Qualifications**:

- Bachelor of Social Work degree and/or Social Service Worker
- Experienced in working with individuals with mental health diagnosis and addictions
- Experienced in working with the psychogeriatric population
- 3-5 years of supervisory experience
- Excellent intake assessment, formulation and case planning skills
- Strong leadership skills in working with a diverse field staff
- Strong service coordination and planning skills
- Demonstrated strength in family and individual work and case management
- Knowledge of community health and social services with established contacts with other agencies
- Superior telephone skills and the ability to deal effectively and courteously with clients, funders and employees by demonstrating excellent customer service skills
- Demonstrated ability to effectively deal with or diffuse caller conflicts and complaints
- Excellent problem solving skills, solution-focused approach and crisis intervention
- Culturally sensitive, interacting effectively with diverse stakeholders
- Comprehensive understanding of the home care system
- Excellent interpersonal, verbal/written communication skills
- You possess strong computer skills and attention to detail
- Ability to deal with multiple priorities and work effectively under pressure, adhering to deadlines
- Must be flexible and available to change schedule as VHA responds to client needs and staff availability
- Demonstrated knowledge of the Health and Safety Act, and relevant Human Rights information as it relates to safety in the field
- Ability to converse in a second language is a definite asset
- Driver’s license and access to a vehicle is required

**COVID-19 Vaccination**

**PLEASE NOTE**: To protect the health and safety of our employees, clients, and their families, VHA Home HealthCare requires all employees and service providers to be fully vaccinated against COVID-19. This means you have received all required doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization (copy of your Ministry of Health COVID-19 Vaccine Dose Administration Receipts or government vaccination passport will be required). VHA Home HealthCare will consider cases needing accommodation as stipulated by the Ontario Human Rights Code.

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

**In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.