Agent Administratif

**ACCOUNTABILITY**

The Administrative Agent is responsible for providing essential administrative support to ensure the smooth functioning of the Centre. This includes coordinating and managing communication with Indigenous community members and external partners, handling inquiries, scheduling appointments, and maintaining accurate records. The Administrative Agent will also provide administrative support to the administrative team, working closely with the NFCM personnel and external agencies to facilitate collaboration and ensure effective service delivery.

**QUALIFICATIONS**
- College diploma or equivalent;
- Bilingualism (French-English) spoken and written is necessary for the position; an Indigenous language is an asset;
- Ability to use a computer and various software programs, including Microsoft Word, Powerpoint, Excel, cloud-based programs such as Google Workspace;
- Organizational and time management skills;
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times;
- Ability to prioritize and manage conflicting demands;
- Ability to respond quickly in a dynamic and changing environment;
- Must be physically capable of manual labor;
- Experience and knowledge of working with the urban Indigenous community;
- Motivated and enthusiastic team spirit;
- Reliable, punctual, honest, professional;
- Flexible and adaptable;
- First Aid, CPR and ASIST certification an asset.

**RESPONSIBILITIES**:

- Act as a first point of contact and provide general information to employees, clients, and members of the public relating to questions, concerns, and referrals;
- Answer telephone and electronic inquiries and relay telephone calls and messages;
- Provide access to facilities such as phone, fax, internet, and computer;
- Organize and maintain inventory of office supplies;
- Prepare, review, and/or edit various forms of correspondence such as posters, letters, invoices, presentations, publications, and reports;
- Assist in coordinating the logístical aspects of our programs such as meetings, workshops, special projects, and events;
- Maintain a high level of confidentiality in all interactions;
- Organize, maintain, and coordinate office records and files, as required;
- Present a positive and professional image of the organization when interacting with employees, clients, visitors, and other external stakeholders;
- Actively participate in team debriefing sessions, staff meetings, etc.;
- Provide administrative support to the members of the Administrative Team.

**WORKING ENVIRONMENT/ HOURS**

The work schedule is full-time (37.5 hours per week), Monday through Friday, but may vary periodically based on organizational needs. Attendance at events, meetings, training, and workshops may be mandatory.

**Salary and benefits**

29.28$ per hour (Group 1), as per the Collective Labour Agreement.
- Group insurance (Health coverage, disability and life assurance);
- Pension plan contribution;
- 18 wellness days, 6 cultural days and 10 days during our annual winter closure;
- Paid lunch.

**Only those applicants selected for an interview will be contacted.**

**RESPONSABILITÉ**Sous la supervision immédiate du gestionnaire des opérations internes ou de son délégué, l'agent administratif est chargé de fournir un soutien administratif essentiel au bon fonctionnement du Centre. Il doit notamment coordonner et gérer la communication avec les membres de la communauté indigène et les partenaires extérieurs, répondre aux demandes de renseignements, fixer des rendez-vous et tenir des registres précis. L'agent administratif fournira également un soutien administratif à l'équipe administrative, en travaillant en étroite collaboration avec le personnel du CAAM et les agences externes afin de faciliter la collaboration et d'assurer une prestation de services efficace.

**QUALIFICATIONS**
- Diplôme d'études collégiales de deux ans ou équivalent ; ou toute combinaison d'études, de formation et/ou d'expérience professionnelle permettant d'acquérir les compétences requises pour exécuter les fonctions essentielles du poste ;
- Le bilinguisme (français-anglais) à l'oral et à l'écrit est nécessaire pour le poste ; une langue autochtone est un atout ;
- Capacité à utiliser un ordinateur et divers logiciels, notamment Microsoft Word, Powerpoint, Excel, ainsi que des programmes basés sur l'informatique en nuage tels que Google Workspace ;
- Compétences en matière d'organisation et de gestion du temps ;
- Capacité à traiter avec les gens avec sensibilité, tact, diplomatie et professionnalisme en tout temps ;
- Capacité à établir des priorités et à gérer des demandes contradictoires ;
- Capacité à réagir rapidement dans un environnement dynamique et changeant ;
- Doit être physiquement capable d'effectuer des travaux manuels ;
- Expérience et connaissance du travail avec la communauté autochtone urbaine ;
- Esprit d'équipe motivé et enthousiaste ;
- Fiabilité, ponctualité, honnêteté, professionnalis