Premium Services Supervisor

1 week ago

Toronto, Canada Legends Full time

**LEGENDS**

**THE ROLE**

The Premium Services Supervisor is responsible for managing an assigned level of the Ballpark during live events. This includes personnel and operations management with support from the Premium Services Manager, with the aim of delivering consistent and deliver on the fan service.

**ESSENTIAL FUNCTIONS**

Responsibilities include but are not limited to:

- Oversee daily operations in the Suites Department
- Ensure Suites are set to standards
- Food and beverage services in Suites are executed in accordance with Legends standards
- Maximize the use of labour
- Complete opening/closing duties as required
- Assist with close-out procedures
- Ensure accurate consumption and inventory is recorded
- Complete inventory audits and recounts as necessary
- Ensure staff follow all company policies and procedures
- Ensure staff are completing their assigned duties in a positive, quick, and accurate manor while providing excellent guest service
- Responsible alcohol service
- Assist with office administration duties as required
- Aid all guests with their questions, comments, and/or concerns
- Work together with Blue Jays representatives and members of Management team to ensure the operation is set for success by maintaining excellent guest service
- Work with staff and Management team to generate new ideas for food, service, and structure for the Suites Department
- All other duties as assigned by Management

**QUALIFICATIONS**
- Smart Serve Certification.
- Management in guest service experience.
- Conflict resolution.
- Team player.
- Able to work quickly under pressure.
- Organizational and problem-solving skills.
- Creativity.
- Understanding of safe food handling polices and standards. Certification is an asset.
- Ability to work flexible shifts including evenings, weekends, and holidays.

**WORKING CONDITIONS**:
Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Accommodations are available upon request._

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